Answer phones, receive packages, and check-in guests.
Assist the facilities department with administrative duties such as mail, parking validation, etc.
Strong phone etiquette is also required.
Greets visitors and ascertains name and other pertinent information.
Determines nature of visit.
Directs or escorts visitor to specified destination, as needed. Notifies appropriate employee of visitor's arrival.
Maintains log of all visitors including name, affiliation, date and time of visit.
Answers telephone(s).
Screens and forwards calls.
Responds to questions about department operations, as appropriate.
May discern appropriate information through computer or hard copy files, university or department publications and guidelines and/or personal knowledge.
Routes calls for employees, as appropriate. Accurately takes and delivers messages.
Maintains log of all calls requiring further action.
Accepts and signs for packages addressed to department.
Delivers package(s) to addressee or notifies addressee of package arrival.
Receives and sends out messenger or courier items.
Performs a variety of routine clerical tasks (may include processing of incoming and outgoing mail, sending and delivering fax messages, arranging for and maintaining logs for package pickup and delivery, transmitting information or documents to employees using a computer, mail or fax, photocopying and collating, filing, etc.), as time permits.
Assures that reception area is clean and orderly.
Minimum Field of Expertise:
Experience as a receptionist or comparable clerical experience.