Job description Job Title: Customer Service Supervisor
Job Overview:
We are seeking a dynamic and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing the general office administrative Support and leading a team of customer service representatives to ensure exceptional service delivery and customer satisfaction. This role requires strong leadership skills, the ability to communicate effectively, and a passion for providing top-notch customer service.
Responsibilities are below and not all inclusive:
Train CSR's on order entry, quoting, RMA's, discrepancies and any other additional duties
Oversee Customer Service Representatives on their daily tasks
Manage CSR's workloads and open tasks
Answer incoming phone calls, routing calls or taking messages accordingly
Process sales and purchase orders and other details into ERP with high emphasis on accuracy to ensure accurate delivery to customers
Confer with vendors to obtain product information (such as price, availability, technical data, and part number substitutions), request delivery schedule, expedite orders, etc.
Obtain shipping quotes for inbound deliveries to determine most cost-effective shipping solution, balanced with the need to meet customer commitments
Ensure timely flow of information between vendors, internal customers, and external customers
Enter new customer data and other sales data for current customers into computer database
Cross train to assist in all aspects of customer service (data entry, order status, track shipments, etc.)
Keep information accessible by sorting and filing documents
Support Regional Sales Managers, as necessary, including providing order status, Open Order Reports, documentation, or other information to internal or external customers
Accomplish purchasing and organization mission by completing related results as needed
Prepare reports to ensure KPIs and Service Levels are met
Work with Regional Sales Managers to keep account activities and literature up to date
Follow-up with customers to ensure satisfaction, respond to inquiries, solicit further sales, and solve or refer problems
Contribute to work environment by maintaining positive attitude, promoting collaboration, and demonstrating strong focus on teamwork
Follow GAC"s Green Policy
Experience:
Proven experience in supervising a customer service team
Strong leadership skills with the ability to motivate and inspire others
Heavy data entry experience
Must be able to multi-task and exhibit strong organizational skills
Accuracy in data entry into various software applications, included but not limited to Microsoft Word, Excel, Outlook and Edge
Excellent communication skills both verbal and written in English
Education:
Associate's Degree or Higher is preferred
Join our team as a Customer Service Supervisor and play a key role in ensuring our customers receive exceptional service while leading a dedicated team towards success. Apply now to be part of our dynamic work environment where your skills and expertise will be valued.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Experience:
Microsoft Office: 3 years (Required)
Customer relationship management: 3 years (Required)
Ability to Commute:
Peachtree Corners, GA 30092 (Required)
Ability to Relocate:
Peachtree Corners, GA 30092: Relocate before starting work (Required)