Location: United States US - Dallas, TX , Chelmsford, MA , Roanoke, VA ,New Orleans, LA , Atlanta, GA , Chicago, IL , Conshohocken, PA , Saint Louis, MO-(5 days Onsite)
Job Description:
Job Description: • Hands on knowledge on Windows OS imaging, installation and configuration • Has good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues. • Support Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues • Help on SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents • Support all the One Drive Access, Storage related issues. • Coordinate and Support on Win 10 Automated Deployments, Ensure deployments run successfully, remediate Failed Deployments, Deploy the image through USB drives. • Handle the Hardware/Software requests from the dedicated locations. • Has good knowledge on Intune/Mobile Device Management, enrolling Byod devices. Should have managed Android/iOS device management. • Provide Support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements. • Handle Secure Wipe, Asset Disposal as per agreed process • Should have good understanding of IT Service Management Processes. • Basic understanding on SCCM activities • Good understanding on group policy and active directory • Should provide break fix support wherever necessary.
Maintain Asset Inventory of existing devices and buffer stock if any. • Provide support for Network/Storage/Server related activities on the site wherever required. • Has good understanding of Service now
Skill sets:
Certifications:
Must Have:
1) CompTia A+ Certification- Foundational certification that covers essential IT skills across Hardware,Software,Networking and Security
2) HDI Desktop Support Technician: Certification for providing Desktop Support and Customer Service. 3) Microsoft Certified: Modern Desktop Administrator Associate: Certification to manage and deploy Windows 10 and Windows 11 desktops and devices in an enterprise environment1