To collect payments or offer payment solutions on past due accounts in an effort to reduce losses.
Work assigned accounts from 60 to 120 days past due, while handling inbound and outbound call volume servicing Car/Van accounts.
Discuss and make arrangements for qualifying customers when needed.
Be a consultant to our customers while providing them with an exceptional customer experience.
Collect delinquent payments from customers via phone pay, Quick Collect, and mail, while adhering to regulatory requirements. Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken.
Offer feedback and recommendations on processes currently in place and training reference materials.
When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means (including, but not limited to the following actions):
Updating customer demographic information
In depth location of customers via internet resources
Present recommendations to management regarding the final resolution
Required Experience:
1 to 3 years related experience preferred
Bilingual (Spanish)
Customer Service
Phone support
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.