Akia is a venture-backed startup founded by ex-Meta engineers. We are an AI-powered guest journey platform that solves challenges around having too much to do. By seamlessly integrating messaging and automation into existing workflows, Akia is the driving force behind relaxing vacations.
As a Customer Success Manager, you'll be in charge of delighting our customers and ensuring that they are successful at operationalizing Akia for their businesses. You'll be responsible for being hands-on working directly with customers as well as building a lasting relationship to drive success through the platform.
What you'll be doing
Hands-on customer management to drive the success of product installation and adoption
Consult with customers to deliver insights, metrics, and recommendations.
Collaborate with cross-functional team in order to proactively remove blockers and find solutions for customers
Educate and drive success in order to retain and grow our customers
Represent the voice of the customers to the product team to advocate for new solutions and influence product roadmap and prioritization
What you should have
2-4+ years of experience in a program management or operations role
Experience managing customers via email, chat, and phone calls
Analytical and problem solving skills to understand complex problems and issues no matter how large or small
Excellent interpersonal and communication skills with an ability to build strong internal and external relationships
Diplomacy, tact, and poise when working and communication with customers