IT Technician - Entry Level at Chimes International Limited in Baltimore, Maryland

Job Description:

Compensation: $23.00 HourlyJoin Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.PRIMARY JOB FUNCTION(S):

Provides help desk support for end-user hardware, software, and access issues

Documents all work in ticketing system

Provides AD and Office 365 User Administration

Supports end-user hardware and software

Images, sets up, and deploys new systems

Assists with basic mobile device support

Provides training when needed

Assist with basic network connectivity troubleshooting

Attends work regularly according to assigned work schedule and in accordance with Agency policy

Attends and participates in in-service training, staff meetings and other activities to facilitate professional development

Works cooperatively with others including all staff, supervisors, administrators, co-workers, individuals served, community professionals, customers, vendors, and the public

Follows instructions and abides by Agency policies and procedures

Is a positive role model for individuals served and Agency staff

Assumes other duties, responsibilities, and special projects as needed

REQUIREMENTS: Working knowledge of: Windows 10 administration, Active Directory user administration, PC and peripheral support, basic network troubleshooting.EXPERIENCE: 1-2 years experience providing similar support. Certifications recommended but not requiredWhat's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through "Tickets at Work"
• And More!

Want to learn more?To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers. #cmd410

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