Help Desk Specialist
at Net2Source Inc.
in
Draper,
Utah
Posted in Other about 3 hours ago.
Type: full-time
Job Description:
Role Title: Client Response Services AgentLocation: Draper, UT 84020Duration: 6 Months with the possibility of extensionClient: Banking FinancialBasic Qualifications:
- Minimum two years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.
- Sound technical knowledge, troubleshooting skills and support experience with the following:
- Microsoft Windows platform (Windows 7, 10)
- Networking, LAN , WAN, corporate enterprise domain infrastructure environment
- Windows desktop and server operating system
- Microsoft Active Directory
- Microsoft Outlook
- Good understanding of the Microsoft Office products such as Word, Excel and Power Point.
- Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
- Ability to perform Mobile OS (iOS/Android) application troubleshooting.
- Team player mentality, collaborative, self-learner and self-motivated.
- Good understanding of English and good communication skills are a must.
- Strong customer service skills and focus on ownership throughout the resolution process.
- Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events.
- For our Asia language support team, hours of operation would match with region of support based on language spoken.