As a Customer Service Representative, you will deliver exceptional support to both new and existing customers using various communication channels such as phone, email, and in-person interactions. Your responsibilities include assisting walk-in customers with pick-up orders, processing new orders, and addressing inquiries or special requests. You will also provide quotes for custom orders and manage a high volume of customer interactions efficiently. Ensuring timely and respectful resolution of customer complaints and issues is essential, with a focus on maintaining a positive experience for every customer. Your ability to prioritize tasks and meet departmental deadlines will be crucial in this role.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.