At Walmart, we're on a mission to help people save money and live better. As a Walmart associate, you'll play a pivotal role in shaping the future of retail, tech, sustainability, and more - all while positively impacting millions of customers worldwide. ???? Join our team of innovators and change agents dedicated to realizing Walmart's regenerative commitments and leveraging our platform to drive decarbonization.
The role
As the Manager, Retail Charging, you'll be the driving force behind an exceptional customer experience for Walmart's growing electric vehicle (EV) charging network. You'll own the customer care process, analyze feedback, and establish continuous improvement loops to ensure a seamless and reliable charging experience. ????
Key Responsibilities
Coordinate across stakeholders to ensure seamless customer support for EV charging
Monitor and report on performance against key metrics, driving improvement
Evaluate and enhance customer support content, from app to training resources
Develop processes for timely and effective resolution of customer issues
What we need to see from you
Proficiency with EV charging or energy domain knowledge strongly desired
You have 5+ years of experience in designing, launching, and monitoring new programs
You're data-driven, with strong analytics skills (Excel, Tableau, etc.)
You possess effective communication and presentation abilities
Ready to make a difference? Apply now and join our team of changemakers!