Paramit is Tecan's contract development and manufacturing business, specializing in designing and producing high-quality MedTech systems and life science instrumentation. As a critical part of Tecan Group, Paramit combines its advanced engineering and manufacturing expertise with Tecan's global reach and innovative solutions to deliver exceptional solutions for the healthcare sector. With locations in Morgan Hill, CA, and Penang, Malaysia, Paramit offers a rewarding work environment with global opportunities. While embracing its international reach, Paramit maintains an entrepreneurial feel, fostering an employee-focused, highly collaborative culture. The company helps clients maximize the potential of their core technologies and speed the transition from product development to full-scale manufacturing and market launch.
ESSENTIAL DUTIES AND CORE RESPONSIBILITIES:
Main customer interface: Primary point of contact, responsible for driving and obtaining the highest Customer Satisfaction Ratings.
Customer Focus Team Leader: The NPI PM is the primary interface, both externally and internally. The NPI PM's responsibilities include leading and managing the internal CFT to convert customer's communication and requirements into clear, measurable actions that can be tracked for meeting customer's manufacturing needs. PM is responsible for identifying any changes to the agreed delivery date(s) and re-establishing the center point with the customer(s) for the revised delivery date(s).
New business development: Lead to provide outstanding service to sustain current business levels and to develop new business opportunities to increase revenue.
Order management: Intimate knowledge of sales order and forecast management; subsequent changes and impact on MRP execution; work with Asset Manager and production control to meet customer's delivery requirements. Evaluate and compare loaded orders against monthly and quarterly revenue commits to assess financial performance.
Program start-up coordination: Must be able to launch new projects, communicate and track meeting milestones, and identify and initiate appropriate actions to remove potential barriers to facilitate implementation.
ECO coordination and management: Coordinate customer ECOs as appropriate to ensure proper implementation; take practical actions to prevent demand errors and minimize interruptions to production. Communicate ECO discrepancies to the customer(s), i.e., unclear disposition or incomplete documentation, and seek remedies; submit impact analysis and obtain approval. Obtain POs for all ECO-related charges.
Quotation: Responsible for coordinating any quotation activities for customer requirements. Set up quote review meetings to identify and remedy discrepancies before submitting to the customer(s). If the quote is for an existing product(s), establish a precise implementation cut-in date for the new price(s) to prevent invoice discrepancies between Paramit and the customer.
Excess resolution: Must follow company policy of 10/20/30 to disposition excess monthly, where applicable; work with Asset Manager to review excess report so that it can be sent to the customer(s) by the 10th of each month; set up a meeting with the customer to go over the excess report and or facilitate response to any questions by 20th of the month; obtain PO by the end of the month.
Issue resolution: Must be able to manage and resolve tactical issues to meet customer requirements. This may involve getting support and resources from other functional groups. Escalate issues before missing any milestones.
Financial metrics and performance: Must be knowledgeable and able to take actions to improve financial metrics: Revenue projection and performance, excess inventory and mitigation, accounts receivables, and other key financial metrics.
Cost reviews: Responsible for coordinating cost review activities to provide customers with quarterly price reviews/updates, if applicable. Manage all relevant PPV and standard cost issues and obtain required POs from customers.
Quarterly business reviews: Must be able to manage customer QBRs, as required, and lead relevant business discussions; obtain QBR deliverables and presentation requirements from customers; coordinate internal activities to complete presentations and meet customer requirements.
MINIMUM SKILLS, TRAINING, WORK EXPERIENCE, AND EDUCATION REQUIREMENTS:
Minimum 1 year of hands-on experience as (a) Program Manager in the Contract Manufacturing industry or (b) Project management in a design environment, where a product is developed for an external customer, or (c) Project Management in a manufacturing environment with the ability to manage multiple projects.
A bachelor's degree in engineering, business, or marketing or equivalent experience is preferred.
Excellent written and verbal communication skills to drive clarity; proficiency with Microsoft applications (including MS Word, PowerPoint, and Excel).
WHAT WE OFFER YOU:
Full-time, direct hire position
Medical, Dental, Vision, and additional health offerings
401K with matching & no vesting period
LinkedIn Learning subscription
Work-life fit; uncommon in contract manufacturing
Excellent team members and colleagues in a collaborative working culture
Working with Paramit and Tecan, you will be at the forefront of technology and make a difference in the medical device and life science instrument industries. These industries touch many people, communities, countries, and our world.
We are committed to excellence at every level of the organization. As manufacturers and designers of highly complex medical devices and life science instruments, we are acutely aware of our responsibility to those who will one day use our products. As a result, we are obsessive about doing things the right way, going beyond FDA requirements, and ensuring that every finished product is safe and reliable.