Position: Business Specialist (Standard Operating Procedures)
Location: Tallahassee, FL (REMOTE)
Summary:
Seeking a Business Specialist responsible for designing, developing, and maintaining Standard Operating Procedures (SOPs) and related process flows using Lucidchart
The Business Specialist will work with cross-functional teams to document and visualize business processes, ensuring consistency, accuracy, and adherence to organizational standards
The ideal candidate will be detail-oriented, have strong experience with process mapping and business operations, and possess the ability to translate complex procedures into clear, visual representations
This position is Remote, with occasional travel to Tallahassee, FL
Key Responsibilities:
Develop and maintain SOPs: Work with various departments to document and update Standard Operating Procedures across the organization
Create process flows in Lucidchart: Design and maintain business process maps, workflows, and decision trees using Lucidchart to ensure clarity and alignment with organizational objectives
Collaborate with stakeholders: Partner with department heads, process owners, and subject matter experts to gather information and ensure accuracy in documentation
Analyze business processes: Identify opportunities for process optimization and efficiency improvements through SOPs and visual mapping
Maintain version control: Ensure all SOPs and Lucidchart diagrams are up to date, properly cataloged, and version-controlled
Training and support: Train team members on how to use Lucidchart for process visualization and provide support for creating internal process documentation
Compliance and standardization: Ensure that all SOPs and workflows comply with organizational and regulatory standards, including any industry-specific guidelines
Qualifications:
Bachelor's Degree in Business Administration, Operations Management, or a related field
3+ years of experience in process documentation, SOP development, or business operations
Proven experience in using Lucidchart or similar process-mapping software (e.g., Visio, Draw.io)
Strong proficiency in Lucidchart for business process modeling and documentation
Experience in creating clear, comprehensive, and visually appealing process diagrams and SOPs
Strong analytical skills to assess business processes and identify inefficiencies
Excellent written and verbal communication skills, with the ability to translate technical information into user-friendly documentation
Attention to detail and ability to manage multiple projects simultaneously
Company Description:
Paradigm Technology is a strategic Professional Services organization which primarily focuses on delivering high value solutions in Digital and Business Transformation. We extend a work culture unlike any other Professional Services Company! Our Practice Teams support two core areas:
IT Management Consulting and Project Management
Strategic and thought leadership arm supporting the CIO and business agenda as well as the execution teams delivering services and efficiencies within the PMO
Digital Practices
Drives the modernization of Digital Services, such as Cloud, Advanced Analytics, Data Engineering, Data Management, and Data Governance