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Our client is a widely recognized enterprise known for their comprehensive and innovative solutions in the world of connectivity. By harnessing cutting-edge innovations, they serve a broad spectrum of customers, establishing themselves as a leading force in their field. They are looking to hire a Manager of Managed Services to join their team and help them deliver exceptional managed services to their clients.
The Manager of Managed Services will play a crucial role in growing and optimizing their managed services offerings. You will be responsible for managing a team of professionals, ensuring the delivery of top-notch services to clients, and driving the growth and profitability of managed services business segment. This role requires strong leadership, technical expertise, and a deep understanding of the telecommunications industry.
This Role Offers:
Competitive base salary package plus a large benefits package, including medical/dental/vision, performance bonuses, 401(K) match, and more.
Position in a forward-thinking company with significant growth plans, backed by substantial funding.
Ample opportunities for career advancement, with the potential to quickly ascend for standout performers.
A flexible and supportive work environment, emphasizing work-life balance.
A high-impact role with the ability to directly shape the company's marketing strategy and contribute to its growth.
Focus:
Oversee the strategy, implementation, and growth of MSP division.
Lead and mentor a team of Managed Services professionals, fostering a culture of collaboration, accountability, and continuous improvement.
Execute solutions that meet client needs, resolve issues, and ensure SLAs are met or exceeded.
Continuously assess and enhance service quality and efficiency.
Build and maintain strong relationships with clients, serving as the primary point of contact for managed services inquiries and escalations.
Collaborate with sales and account management teams to identify opportunities for upselling and cross selling services.
Provide technical guidance to the team and assist in complex problem-solving.
Monitor financial performance, identify cost-saving opportunities, and drive revenue growth.
Maintain accurate documentation of managed services processes, procedures, and configurations.
Generate regular reports on service performance and KPIs for senior management.
Bottom of Form
Skill Set:
5-10 years of experience in managed services, telecom, or a similar role.
Must have a proven track record of growing an MSP (100+ customers).
Prior experience acquiring/integrating other MSPs into existing client base, a plus.
Strong leadership skills with the ability to lead and coach a team.
Background or familiarity with ConnectWise, ITGlue, Axcient, Veeam, Office 365, VMware, Cisco, Meraki, NetSapiens, preferred.
In-depth technical knowledge of telecom infrastructure and networking technologies.
Financial acumen and budget management experience.
Ability to work in a fast-paced, dynamic environment with excellent communication and client-facing skills.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS