Spa Supervisor - Waldorf Astoria Monarch Beach Resort and Club at Hilton Global in Dana Point, California

Job Description:

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Clubis looking for a Spa Supervisor to join the Team !

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach , this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is p erched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 11 5 ,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining.

Classification: Full-Time

Shift: Various - must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $25.00 per hour and is based on applicable and specialized experience and location.

Want to learn more? Hotel Website , Facebook , Instagram

What will I be doing?

Supervise the spa scheduling and reception staff, assist spa guests and oversee the daily operation of the call center and front desk.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer phones and provide excellent customer service through Five-Star Standards and using established sales techniques.
• Work at the front reception desk as needed.
• Manager on Duty responsibilities.
• Scheduling of the sales agents
• Facilitate monthly meetings
• Train, coach, and develop new associates.
• Oversee management of call reports, conversion reports, and any other applicable reporting.
• Administer Aspire practices as well as any other selling tools.
• Oversee scheduling of lunches and scrub shifts at appropriate times throughout the day. Verify that future lunch and scrub shifts are entered correctly.
• Oversee monitoring and review of daily bookings for accuracy.
• Provide proactive and efficient customer service
• Respond and take ownership to all guest inquiries immediately. Handle guest complaints to the best of your ability.
• Demonstrate extensive familiarization with resort features, policies and procedures
• Communicate efficiently and effectively with Managers, guests, members and associates
• Good working relationships with co-workers
• Work closely with spa group sales staff to accommodate group reservations.
• Research billing problems and comp reports with proper follow up with accounting.
• Booking all VIP comps from other resort departments.
• Assist with room utilization with therapists.
• Assist in all areas of the spa when needed, TEAMWORK is a must.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

Pay Rate: The hourly rate is $25.00 per hour and is based on applicable and specialized experience and location.

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