A District Manager at Velociti Services is responsible and accountable for overseeing multi-locations to ensure specification compliance and customer acceptance within the industry.
Duties / Responsibilities:
Train and manage employees and vendors to ensure all client processes, procedures, guidelines, regulations, and expectations are adhered to as efficiently as possible
Perform appraisals of employees' performance twice a year, make recommendations for salary adjustments and promotions, transfers, and terminations
Develop and maintain strategic customer relationships. Meeting with clients on regular basis to review cleaning quality and customer perception of service
Serve as liaison between clients and Velociti Services departments / divisions
Conduct service review meetings with clients concerning Velociti Services performance, vendor performance and process improvements. Take immediate corrective action if performance deviates from expected standards
Organize and perform quarterly reviews with large clients
Survey buildings for staffing purposes and cost evaluations
Maintain labor and account budgets
Examine work completion in accordance with contract deliverables
Monitor quality control throughout assigned facilities
Sustain focus on safety through onsite observations and / or inspections
Required Skills / Abilities:
Valid driver's license.
High School or GED.
Knowledge of custodial/commercial cleaning
Janitorial industry knowledge preferred
Ability to manage multiple locations
Vendor management
5 years of customer service experience
Experience at interfacing at all levels throughout an organization
Ability to communicate with all levels within a client's management structure
Good team player and manager
Exudes credibility and can influence
Proficiency with Microsoft Word, Excel, and PowerPoint required
The ability to make critical decisions under pressure
Problem-solving skills
The ability to process negative feedback and remain professional
Ability to prioritize tasks and to delegate them when appropriate
Ability to act with integrity, professionalism, and confidentiality
Attention to detail
Accountability and dependability in all that you do
A strong commitment to company service values
Time management - organizing, planning, and prioritizing
Ability to multi-task and change directions easily
Act as a collaborative team player, possess a strong customer service orientation, and be a consultative problem solver
Physical Requirements
Applicants for this role must be able to:
While this is primarily a desk job, candidate must be able to lift up to 35lbs
Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.