Must have 5-6 years of experience with SCCM and 1-2 years' experience with Intune
2-4 years of experience with PowerShell
2-4 years Desktop Engineering experience
High-Level troubleshooting and problem-solving skills in the MS Windows ecosystem.
5+ Years of experience in Desktop Engineering or similar discipline.
Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc.
Experience in implementing and managing enterprise configuration management tools such as SCCM, Intune and Ivanti.
Have high familiarity with building and customizing Windows and Thin (gel/Wise) images.
Exposure to Cloud based technologies such as Azure and AWS.
High level of technical expertise with Microsoft products such as Office 365, Teams and Active Directory.
Understand ITIL best practices and processes and Project Management
Methodology (PIMM) fundamentals.
Demonstrated skill in solving problems with coding languages such as PowerShell,
VBScript or Python.
Knowledge of post-implementation environments and ability to follow through on "Day 2" to ensure infrastructure stability.
Written and oral communication skills appropriate for the position include:
The ability to speak with clarity on technical issues in various professional settings.
Tailoring the message to the audience - convey complex technical concepts down to a level listeners can understand.
Provide persuasive feedback regarding best approach to resolving systemic and singular problems (may include communication via telephone, in person, presenting to large groups, etc.).
Ability to write complex documents (may include policies, procedures and/or presentations).
Ability to work independently with minimal direction or oversight.