The IT Systems Engineer will work in conjunction with Customer personnel for the following purposes. This role needs to be an IT resource who can work autonomously. The Technical Analyst will support Windows / Mac OS, and O365 related apps, as well as "End-user computing" tools and infrastructure products. The Technical Analyst will maintain daily activities as a Level 2-3 Analyst resolving issues and providing support for requests, projects, and enhancements.
Responsibilities
Provide advanced support for Desktop & Helpdesk escalations.
Provide back up support for Windows 7, 10, 11 image creation and software application support.
Desktop software deployment using EPM/ISM tools.
Integration support between EPM and ISM tools
Support for providing temporary and permanent admin services to the user for their desktop/laptop.
Support for the Systems Management Services & tools.
Overall management of the EPM tool.
Technical Skills:
Knowledge of application installations and interoperability.
Knowledge of complex computing environment and infrastructure.
Experience with certification and testing methodologies.
Experience with batch files, PowerShell, application scripting, queries, and report generation.
Experience with IT device security.
Experience with Windows imaging tools - sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
Knowledge of client operating systems (Windows, MACOS, iOS, Android).
Knowledge of Office 365 and Microsoft Azure.
Knowledge of networking and client server fundamentals.
Experience entering, tracking, and resolving service calls with proper documentation.