A global leader in the audio industry, located in Libertyville, is seeking a Customer Service Manager with a go-getter mindset and the ability to work independently. In this role, you will engage in a blend of order processing, customer care and sales support, playing a vital part in delivering a seamless customer experience and driving sales success. The ideal candidate will have prior experience managing a customer service department, resolving complex issues and effectively leading a team while collaborating across multiple departments.
This position offers a friendly, supportive, family-first environment, with in-office hours Monday to Friday, 9-5 PM, and rare OT.
RESPONSIBILITIES:
Interact with a variety of stakeholders including consumers, distributors, customers, field sales personnel, and internal staff.
Support assigned accounts by addressing their needs and requirements.
Handle incoming calls, manage order entry, and issue credits and debits.
Review and release open orders to ensure timely shipments and process return authorizations.
Provide necessary documentation, such as commercial invoices and packing slips, for international shipments and support the accounting department.
Supervise the customer service team, hire and onboard new employees, set and track service goals, and generate reports on customer interactions and business metrics.
QUALIFICATIONS:
College degree preferred.
Supervisory or Management experience required
3+ years of experience in Customer Service
Polished, professional and motivated
Great organization skills along with strong written/verbal communication abilities to solve customer problems confidently
Proficient in computer skills, including EDI systems, Windows, Microsoft Office Suite (Excel and Word), Adobe Acrobat, and Syspro
COMPENSATION:
Up to $70,000 depending on experience, bonus eligible based on individual and company performance. Benefits along with 401k w/ match.