Job Summary: We are looking for a Workday Support Specialist with a strong working knowledge of Workday to serve as the primary support contact during and after the platform's go-live phase. This role involves providing technical support to end users, troubleshooting issues, and training contractors on Workday functionalities.
Key Responsibilities:
Act as the primary point of contact for all Workday-related support issues.
Provide technical assistance to end users via phone and online requests, including software setup, configuration, and troubleshooting.
Conduct training sessions for contractors to ensure smooth adoption of Workday.
Maintain documentation of support requests and resolutions.
Collaborate with teams to enhance user experience and address recurring issues.
Qualifications:
Must have working knowledge of Workday.
Previous experience in a technical support or service desk role preferred.
Strong problem-solving and communication skills.
Ability to work effectively in a fast-paced environment.