Supports staff hardware moves for facility reorganization.
Experience with ServiceNow and Knowledge Base preferable.
Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.
Experience:
Strong communication/leadership skills.
Strong influence, collaboration, and negotiation experience.
Ability to collaborate with supporting resources across business and/or functional lines.
Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
Act as the escalation point for high priority support issues.
Ability to interpret end user license agreements.
Could work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
Must be knowledgeable in the English language/speak clearly and understandably use the English language.
Ability to understand and follow processes established for the Service Desk.