Location : Ashburton Place, Boston, MA 02108 - Four days per month onsite (Hybrid)
Duration : 12 Months
Job Description:
These roles are crucial as the new financial solution will involve significant business process changes. The ideal candidates will have a strong understanding of change management principles, tools, and methodologies, along with strong organizational and communication skills. Building trust with agency staff and motivating them will be key
These positions are part of the Organizational Change Management (OCM) workstream and report to the BEST Readiness Team Lead, who reports to the BEST OCM Lead. Responsibilities include creating and managing the end-user readiness strategy and plan.
Key Responsibilities:
Articulate the vision and purpose of the BEST Program to agency managers and end users, ensuring a thorough understanding of the new solution and processes.
Promote the adoption of new enterprise functionality supported by the solution, potentially replacing existing agency applications.
Help agencies understand and adopt new business processes and changes to policies and procedures.
Assess agency readiness for go-live, managing tasks such as user training, security provisioning, and system requirements.
Track technical tasks required for go-live, including system interfaces, data warehouse queries, and reporting needs.
Collaborate with the BEST Technical workstream to outline and implement security role provisioning for end-users.
Communicate effectively with a wide range of stakeholders, both verbally and in writing.
Specific Duties:
Assess impacts on agencies, identify changes needed, and implement plans to transition from current "as-is" processes to the new "to-be" processes.
Partner with various teams, including BEST functional teams and vendors, to understand new or changing business processes.
Help develop and manage a readiness engagement plan for agency and end-user preparation.
Identify and support agency champions in preparation for change.
Conduct change readiness assessments to gauge agency impacts and inform rollout strategies.
Lead change network meetings and educational sessions for agency stakeholders and end-users.
Apply structured approaches to conduct change readiness interviews.
Develop agency-specific readiness plans addressing communication, operational, and technical readiness.
Provide regular status updates and identify solutions for challenges, risks, or potential issues.
Build and maintain strong relationships with program team members, agency employees, and stakeholders.
Manage a list of technical tasks related to readiness for go-live, such as interfaces, data queries, and reports.
Support agencies post-implementation and address any emerging issues or risks.
Required Skills:
Experience with transformational change initiatives, particularly in preparing people for technology changes.
Ability to build trusted relationships with staff at all levels.
Strong business acumen and understanding of organizational challenges.
Excellent influence and leadership skills to guide stakeholders toward common goals.
Proven ability to assess and implement changes from current "as-is" processes to new "to-be" processes.
Strong interviewing, listening, and analytical skills.
Excellent presentation, communication, and interpersonal skills.
Team-oriented, with a collaborative approach to work.
Ability to meet deadlines in a fast-paced environment and resolve conflicts effectively.
Proficiency in tools like Visio, MS Word, Excel, PowerPoint, and Outlook.
Ability to create "as-is" process maps and overlay them with new "to-be" processes.
Willingness to travel to state agencies within the Commonwealth as needed.
A proactive, energetic attitude and ability to work independently, following up on tasks and recommending improvements.
Preferred Skills:
Basic understanding of financial business processes in large public sector organizations, including: