*This role is onsite in Bentonville, Arkansas. Full relocation is offered.
Role Overview
The largest U.S. retailer is hiring a Principal Content Designer. In this roleyou'll distill complex problems into easy-to-understand experiences, creating content that is purposeful for customers, associates, suppliers and partners worldwide. You will create and champion the highest quality content, helping drive the development of foundational tools, frameworks and resources that allow the team to scale efficiently and deliver excellent, consistent and compelling work. Collaborating with design, product and business partners, you'll positively shape products and foster an inclusive associate experience with your artful use of voice, content best practices and end-to-end UX strategies. You'll employ your great strengths in storytelling to present your vision and content rationale in a compelling, convincing manner to the wider team and leadership.
They are looking for someone with strong skills in: problem solving, facilitating working sessions, presenting to and influencing stakeholders, collaborating with other business functions. Help them identify, define and implement solutions that go beyond words and integrate seamlessly into the lives of our users.
Ideal Experience:
A demonstrated track record working cross-functionally, shipping successful product copy in a fast-paced environment
Experience facilitating workshops and aligning stakeholders through the use of sound rationale - finding opportunities to bring out the best in people and flex to the needs of the program by refining the messaging
A deep appreciation for systems thinking and a keen understanding of information architecture, both from a design and content lens
A positive mindset with a penchant for puzzles. You're nimble and understand innately what 'less is more' means to the user
The ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of the business
You'll make an impact by:
Crafting the strategic vision for your discipline, then delivering a solution with cogent, on-brand product copy
Solving complex problems with curiosity and openness
Leading by doing, inspiring, coaching and contributing to the design org's culture
Collaborating seamlessly and flexibly with cross-functional partners to drive best-in-class thinking from all parts of the organization
Proactively soliciting, leveraging, and sharing design research, competitive analysis, relevant metrics/KPIs to deliver strategic, engaging, impactful communications
Thinking holistically through the entire ecosystem of end users
Preferred qualifications:
Degree in Communications, Journalism, Digital Design, or similar
8+ years of experience in UX content strategy/design (not product marketing)
A portfolio with UX case studies showcasing your craft, impact and collaborative process
Experience participating in peer reviews and working within a crit culture