We are seeking a General Manager to collaborate closely with our CEO & Founder, translating big-picture ideas into actionable plans. In this dynamic role, you will lead a team of creative professionals, providing the operational support they need to thrive while driving continuous improvement. Your focus will be on ensuring smooth day-to-day operations, fostering team development, and supporting our ambitious growth goals.
Key Responsibilities
Operational Leadership: Develop systems that bring order to our creative process while preserving innovation. Oversee the efficient delivery of our bespoke home staging services, ensuring they meet our high standards.
Team Development: Lead and mentor a team of talented creatives, fostering an environment where their creativity is supported by solid operational processes.
Data-Driven Insights: Analyze operational data to inform decision-making and enhance company performance. Proactively drive continuous improvement through data insights.
Process Optimization: Streamline workflows across scheduling, customer service, and operational functions to ensure a seamless client experience.
Growth and Strategy: Work alongside the CEO to implement strategic growth initiatives that position the company for long-term success and expansion.
Customer Experience Oversight: Ensure all client interactions uphold our brand values and create lasting, positive impressions to encourage repeat business.
Required Skills & Professional Experience
Education: Bachelor's degree in a relevant field or equivalent professional experience.
Operational Leadership: At least 2 years of experience managing operational frameworks in creative environments, balancing structure and innovation for efficient service delivery.
Team Leadership: Proven ability to manage, mentor, and develop diverse teams, particularly within creative industries, while maintaining operational discipline.
Strategic Thinking & Execution: Skilled in translating high-level strategies into actionable plans and partnering with executive leadership to drive growth and achieve business goals.
Data-Driven Decision Making: Strong analytical skills, with the ability to interpret data, identify trends, and implement improvements based on insights.
Process Optimization: Expertise in refining workflows, managing schedules, and enhancing customer service operations to ensure efficiency and client satisfaction.
Customer Experience Management: A deep understanding of delivering exceptional customer service that aligns with brand integrity and fosters long-term client relationships.
Growth Management & Scaling: Experience in supporting business growth, scaling operations, and positioning organizations for sustainable expansion.