Salary Range: $43-51k depending on level of experience
Must Haves:
1-2 years of experience with Microsoft Excel for data management, coordination, and reporting
1-2 years of experience in a customer service or administrative position
High School diploma, GED certification
Active IRS Public Trust/MBI clearance or the ability to obtain one
Responsibilities:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets
Answering phone calls/email inquiries for all things related to PIV credentials and access control matters
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants
Ensure that all required documents and forms are properly completed and submitted according to established guidelines
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts