Hybrid: onsite required until fully trained then flexible for hybrid schedule based on business needs.
Responsibilities include but are not limited to:
Assist team with providing exceptional customer support on expedites for Replacement Component customers, including distributors, contractors, International customers and all internal Carrier customers.
Provide superior follow up to customers (internal and external, sales managers, and upper management on all expedites)
Manage expedites via Salesforce and internal systems Communicate effectively with suppliers or internal Carrier plants as well as RC warehouse via email or telephone.
Collaborate closely with Materials, Purchasing and Engineering groups and other internal departments to resolve all customer needs/inquiries
Develop and maintain close business relationship with RC warehouse
Escalate time-critical issues quickly Administration and maintenance of Key Customer Reports & Expedite Reviews as required Administration and maintenance of Expedite Aging Report to support queue resolution for instances of invoiced & cancelled Sales Orders; Inventory in Excess of Customer Commits; and cross functional case resolution for newly inactive parts.
Programmable Control Board Case Queue management and maintenance via model, serial, and part number validation.
Required Skill Set :
2 + years' work experience in business, marketing, engineering or a related discipline.
Education Qualification :
Education typically acquired through advanced education (e.g. Bachelor)