***Onsite in Columbus, OH or Phoenix, AZ 4x a week***
Insight Global is looking for a ServiceNow Architect to work for a large financial customer of ours. We are seeking a highly skilled ServiceNow Architect with deep expertise in IT Service Management (ITSM) and IT Operations. This individual will have a strong background in designing and implementing ServiceNow solutions to support critical business functions such as asset management, configuration management, incident management, change management, problem management, event management, and tool integrations. The ideal candidate will possess comprehensive knowledge of ServiceNow modules, be proficient in development and configuration, and can prescribe and architect solutions for complex IT challenges. This role requires hands-on experience in building scalable and robust ServiceNow solutions, ensuring best practices are followed in IT operations, infrastructure management, and platform integrations.
What we are looking for...
ServiceNow Architecture & Design:
- Architect and design scalable solutions using ServiceNow to address ITSM and IT Operation's needs.
- Develop a high-level architectural framework for ServiceNow, ensuring alignment with business objectives.
- Develop ITSM related enterprise standards & patterns and get them approved in Architecture Standards Board (ASB)
- Lead the development and configuration of key ServiceNow modules, including but not limited to: Asset Management (HAM, SAM) Configuration Management (CMDB) Incident, Change, and Problem Management Event Management
- ServiceNow Integrations with other enterprise tools and systems.
ServiceNow Development & Customization:
- Lead and participate in the development, configuration, and customization of ServiceNow applications and modules.
- Develop workflows, scripts, and integrations to support ITSM, ITOM, and infrastructure management processes.
- Prescribe and implement solutions to complex problems by leveraging ServiceNow capabilities and its extensibility.
Problem Solving & Solution Architecture:
- Serve as the technical expert and problem solver for issues and requirements related to ServiceNow.
- Recommend and implement the best architectural solutions based on industry best practices.
- Guide technical teams in resolving ServiceNow platform-related challenges and advising on integration strategies.
IT Operations & Service Delivery:
- Align ServiceNow solutions with IT operations and infrastructure needs to ensure high availability, reliability, and performance.
- Collaborate with IT operations, security, and infrastructure teams to optimize service management processes.
- Ensure that ServiceNow integrations with monitoring, security, and event management tools support IT operations effectively.
Governance & Best Practices:
- Define, document, and enforce standards, guidelines, and best practices for ServiceNow architecture, development, and integrations.
- Work closely with stakeholders to ensure compliance with governance policies, regulatory requirements, and security standards.
Stakeholder Collaboration:
- Work with cross-functional teams, including Enterprise Architecture, IT Operations, Security, Infrastructure, and Application Development teams to ensure seamless service delivery.
- Partner with business leaders to identify service management gaps and design appropriate ServiceNow-based solutions.
Qualifications:
- 10+ years of IT experience, with a focus on ITSM, IT Operations, and Infrastructure.
- 10+ years of experience in ServiceNow development, architecture, and configuration.
- Extensive experience with ServiceNow modules, including: