Job Title: Infrastructure Operations Analyst - AV Team
Location: Baltimore, MD (You will need to work onsite at Pratt and then Harbor Place 5 days a week)
Overview:
The primary role of the Infrastructure Operations Analyst within the AV/Multimedia Team is to assist users with their AV needs and to ensure that the AV technology is working properly at all times. This includes but is not limited to testing and setting up calls, making or coordinating repairs of systems, training users on the use of the technology, working with other entities within the organization and providing feedback to Design Engineers regarding system performance and possible changes based on observations of space utilization. Responsible for service delivery across all technology domains and all consumers, including execution of all backup, recovery, disaster recovery, and related capabilities.
Performs a range of assignments related to your job discipline
Accountable for your own work and effective coordination of process and information with others
Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments
Job Responsibilities:
Takes immediate actions to resolve technology service disruptions when they occur
Evaluates and acts on the production readiness for technology solution implementations and application deployments
Analyzes performance trends and crafts action plans to address potential impacts prior to impacts occurring
Mentors more junior members of the team
Actively helps team members and makes suggestions to improve practices
Requirements:
Typically requires 2+ years of relevant experience
High level of proficiency in maintaining good customer relationships is required
Knowledge of Cisco, Poly and AMX systems is preferred
Experience working with video conferencing (VTC), AV control systems and digital signal processing (DSP) systems is highly desired.
Experience working with collaboration technologies including, but not limited to Zoom, Teams and Webex.
Possesses strong level of knowledge in own expertise while maintaining a comprehensive understanding of a subset of the broader technology portfolio
Ensures incidents impacting technology availability are resolved within policy standards
Examines and collects data for trending capacity utilization
Maintains a high proficiency in code management to ensure procedures are aligned to best practices
Identifies performance tuning opportunities that will produce improvements to processing or capacity