Candidate experience and related skillsets include strong experience with a SaaS ERP implementation, preferably Workday (HCM, Financials, and Supply Chain), as well as experience with a Workforce Management (WFM) system implementation. In addition, knowledge in the following areas is required:
Understanding Waterfall and Agile / Scrum methodologies used in ERP implementations
Proficiency in ticketing and project management tools (e.g., Smartsheet, ServiceNow, MS Project, Jira).
Experience working with cross-functional teams in a healthcare environment.
Excellent communication, collaboration, and organizational skills.
Responsibilities:
The IT ERP Implementation Coordinator will be responsible to:
Ensure timely completion of project deliverables within budget constraints.
Schedule, facilitate and document project meetings, workshops, and training sessions.
Document and follow up on action items and key decisions for team meetings.
Identify and address risks, issues, and dependencies throughout the implementation process.
Maintain the RAIDQ (Risk, Actions, Issues, Decisions and Questions) throughout the implementation and post go-live.
Coordinate communication between internal teams and external vendors.
Assist in preparing infrastructure for the new ERP and WFM systems.
Support user testing and acceptance activities.
Update project plans for Workday and UKG implementations, managing timelines, milestones, and resources.
Support the project team in the communication of change management plans.
Assist with user communication and adoption efforts.
Provide ongoing support to users after system implementation.
Track and assist with post-implementation issue resolution as needed.
Education and Experience:
Bachelor's Degree in Business Administration, Information Technology, or a related field.
Minimum 3-5 years of experience in Workday implementation projects.
Healthcare experience is preferred.
SaaS implementation experience is required, and UKG experience is a plus.