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Our Story
RevenueBase specializes in delivering high-quality data and data enhancement services tailored for high-volume B2B data users and data providers. Backed by a distinguished group of investors, we address the most critical challenges faced by the B2B data industry.
About You
You are a technically skilled, customer-focused individual with a background in software engineering or database development. You love data, problem-solving, and working directly with customers to help them succeed. You have a lot of curiosity, enjoy learning and growing your skills, and are proactive in managing customer relationships. You possess empathy, patience, and a strong desire to build a great company from the ground up. You thrive in a fast-paced startup environment where building processes and contributing to product development are part of your everyday activities.
Responsibilities
Act as the key technical contact for customers, providing prompt resolution to technical issues and guidance on product usage.
Troubleshoot and resolve customer challenges with a data-focused approach.
Educate and train customers on product features, fostering their success.
Build and maintain positive customer relationships, addressing complaints with empathy and viewing them as opportunities for improvement.
Proactively communicate with customers to ensure their satisfaction and gather feedback for product enhancements.
Collaborate with internal teams, including sales, product managers and the founder, to influence product development based on customer insights.
Develop and document support processes, contributing to building a solid foundation for the company's customer support framework.