Bachelor's degree in Computer Science, Computer Engineering or related field of study, or equivalent IT work experience.
Minimum Qualification:
Knowledge of office productivity tools and/or software, such as Microsoft Office Suite and/or Google Drive, sufficient to select the appropriate tool based on their capabilities to compile and document information and/or make recommendations to end users about which tool and/or software to use to meet their needs.
Knowledge of local area network (LAN) configurations and communication protocols, such as open systems interconnection (OSI) model layers, which include transmission control protocol/internet protocol (TCP/IP), application, host-to-host transport, internet, and network interface, sufficient to troubleshoot and/or diagnose issues such as network connectivity, slow performance, desktop configuration, and determine if the issue is related to the network, system, or application.
Knowledge of computer hardware and their use, including workstations, mobile devices, printers, and/or tablets, networking devices, such as routers, switches, and/or Wi-Fi access points, and software tools, including Malware Bytes, Wireshark, network protocol analyzers, and/or Disk Checker sufficient to support, develop, and/or evaluate a new or existing system and its potential benefits, such as time and cost, improved efficiency, output quality, control, and information access to meet user needs.
Knowledge of various operating systems such as iOS, Microsoft Windows, and/or Linux, including their use, interoperability, capabilities, and limitations sufficient to understand limitations and advantages of each platform and determine the best operating system for a specific application.
Knowledge of disaster recovery systems, such as synchronous or asynchronous, procedures including understanding and establishing recovery time/point objectives (RTO/RPO), and/or best practices, such as backing-up and restoring data, off-site storage, and/or data replication sufficient to ensure business continuity by planning, implementing, and/or managing these systems, and determining importance of an application, its recovery feasibility, and cost.
Knowledge of Information Technology Service Management (ITSM) frameworks and methodologies such as Information Technology Infrastructure Library (ITIL), International Organization for Standardization (ISO), and/or Control Objectives for Information-related Technologies (COBIT) sufficient to align business processes with department standards and provide effective and efficient service to stakeholders and/or the overall business.
Preferred Qualification:
Experience providing IT services for a public agency; and
Experience with public agency security policies, restrictions, and processes;
Basic level understanding of diversity, equity, and inclusion and the intersectionality of class, race, and gender in civil rights, human rights, and beyond.