The Director of Onboarding and Education leads the strategic direction and execution of the onboarding, training, and continuous education programs for new and existing providers within the medical group. This role ensures smooth, efficient onboarding and credentialing processes while managing ongoing education initiatives to enhance provider performance and compliance. The Director oversees the Chronic Care Management (CCM) program, ensuring its alignment with organizational standards and regulatory compliance.
This position provides leadership to the Onboarding and Education Specialist and Operations Admin Support staff, ensuring all processes are optimized and aligned with organizational goals. Additionally, the Director plays a critical role in the development of training programs and the continuous professional growth of providers.
Key Responsibilities
Leadership & Team Management
Provide leadership, guidance, and oversight to the Onboarding and Education Specialist and Operations Admin Support teams.
Ensure all onboarding, credentialing, and training processes meet organizational and regulatory standards.
Collaborate with cross-functional teams to align onboarding and education initiatives with business goals.
Onboarding and Education Management
Direct the full-cycle onboarding process for new providers, from orientation to ongoing training and development.
Ensure the delivery of Aarista system training, education refreshers, and other required training modules.
Collaborate with third-party organizations and facility partners to ensure smooth credentialing and onboarding processes.
Chronic Care Management (CCM) Program Oversight
Manage and oversee the CCM program, ensuring accurate task assignments, program compliance, and regulatory adherence.
Monitor CCM program performance, providing feedback to providers and stakeholders to drive continuous improvement.
Develop and implement ongoing education for providers to enhance their understanding and participation in the CCM program.
Training Development & Delivery
Lead the development and implementation of clinical education programs, including General Orientation and specialized refresher courses.
Ensure that ongoing education is aligned with best practices, regulatory requirements, and organizational needs.
Continuously evaluate and update training content to meet evolving industry standards and provider needs.
Operational Support & Collaboration
Work closely with Operations Admin Support to ensure all administrative aspects of onboarding, credentialing, and scheduling are managed effectively.
Partner with the Director of Operations to provide seamless support to onboarding providers, ensuring their successful integration into the organization.
Reporting & Compliance
Provide regular reports to leadership on the status of onboarding, provider education, CCM program performance, and compliance metrics.
Ensure that all documentation related to onboarding, credentialing, and education is accurate, up-to-date, and compliant with organizational policies.
Continuous Improvement Initiatives
Lead initiatives to enhance onboarding, training, and education processes, driving operational excellence and improved provider outcomes.
Stay up-to-date with industry trends and regulatory changes to ensure compliance and drive innovation in the onboarding and education processes.
Other Duties as Assigned
Take on additional responsibilities and projects as assigned by senior management.
Qualifications
Bachelor's degree in Healthcare Administration, Education, or a related field.
3-5 years of experience in healthcare administration/education, provider onboarding, or a similar leadership role.
Proven experience managing a team and overseeing complex training programs.
Proficient in Microsoft Office Suite and healthcare software (e.g., EMR systems).