Staffish has partnered with KOMA Martial Arts to seek a talented studio manager to join their team!
Our client: https://www.thekoma.com/
Applications: Please apply via linkedin and submit a letter of interest to liz@staffishteam.com
Job Summary
We are seeking a highly organized and proactive Studio Manager to oversee and manage the day-to-day operations of our martial arts studio. The Studio Manager will be responsible for driving active student growth, delivering an exceptional customer experience, and overseeing all administrative and facility operation needs. This role involves working closely with parents, staff, and students while ensuring data accuracy and quality control across all systems and processes. The Studio Manager is also responsible for opening and closing the studio daily, ensuring everything runs smoothly from start to finish.
Key Responsibilities
Facility Management
Oversee the maintenance, cleanliness, and safety of the studio to ensure a welcoming environment for students, staff, and visitors.
Lead Management
Proactively manage leads and inquiries to increase enrollment and ensure a consistent pipeline of new students.
Prospect Management
Manage communication and follow-ups with prospects, guiding them through the enrollment process to convert inquiries into active students.
New Student Management
Welcome new students, conduct onboarding processes, and ensure a smooth transition into programs.
Student Management
Oversee student progress, attendance, and overall experience, ensuring their needs are met and supporting retention efforts.
Program Management
Assist with the organization and execution of studio programs, ensuring they run smoothly and align with the studio's goals.
Billing
Manage all billing processes, including student tuition, payments, and overdue accounts, ensuring accuracy and timely processing.
Event Management
Plan, coordinate, and execute studio events, such as testing, graduation ceremonies, and community engagement events, with flexibility to work early mornings or late evenings when required.
Parent Management
Serve as the primary point of contact for parents, addressing their concerns, answering questions, and providing regular updates on their child's progress.
Process Quality Control
Monitor and improve internal processes to ensure consistent quality and operational efficiency.
Uniforms and Student Supplies
Oversee the distribution and management of uniforms, belts, and other necessary supplies for students.
Data Management
Ensure accurate and up-to-date records in student management software, including student records, billing information, attendance tracking, and event participation, ensuring all systems are updated regularly.
IT
Manage basic IT tasks, including troubleshooting software or hardware issues and coordinating with external IT support when necessary.
Assist/Support Other Departments as Needed
Collaborate with other departments, providing administrative and operational support to ensure studio-wide success.
Key Objectives • Drive active student growth by managing leads, prospects, and enhancing student engagement. • Deliver an exceptional customer experience by managing student and parent relationships and ensuring high-quality service. • Oversee all administrative and facility operation needs including billing, event management, and data accuracy.
Experience Required • A minimum of 3 years of relevant experience in a management or operational role, preferably in a fitness, martial arts, or educational environment.
Salary Range
$45,000 to $55,000 annually, depending on experience.
Benefits • 10 days of paid time off annually. • 50% health insurance coverage.
Schedule • Typical operating hours are 12:00 pm - 8:00 pm, Monday through Thursday, 12:00 pm - 7:00 pm on Fridays, and 9:00 am - 11:00 am on Saturdays. • The Studio Manager is responsible for opening and closing the studio each day. Events may require work outside of typical hours, including early mornings or late evenings.