Job Title:Computer Support Associate I - Infrastructure
Location:300 West Commercial Street Waterloo IA USA 50703
Duration: 36 months Contract (possible extension)
Pay Rate: $28/hr. on W2 (without benefits)
Additional Information: • This is for one, 2nd shift position (2:30 pm to 11 pm) - will work ONSITE • There is a weekend On-Call rotation that these positions will be a part of • OT is possible • Metatarsals are required on the first day • Some travel between Waterloo area locations using personal vehicle is possible • May drive a Gator while inside the factory after completing traing • The manager is looking for candidates who will not have to relocate far for this position
Job Description: • Provide onsite deskside support to the Waterloo IA location through performing the following duties
Job Duties: • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. • Responsible for effective e-mail communications and ability to create and maintain basic
documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements: • Knowledge of computing and networking concepts and fundamentals • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. • Knowledge of computer security policies and a general overall knowledge of computer security concepts. • 1 year or more IT experience preferred, but recent college graduates will be considered
Education Requirements: • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent