Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.
This position includes the following:
Answering incoming phone calls in a fast-paced enviroment.
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Participation in all team engagement activities.
Meeting performance expectations
Skills Required :
Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized
Skills Preferred:
Spanish-speaking preferred.
Experience Required :
Previous two positions should each be at least one consecutive year in a fast paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).
Experience Preferred :
Experience with participating in process improvement.activities