Jackson Healthcare and our family of companies provide healthcare systems, hospitals and medical facilities of all sizes with the skilled and specialized labor and technologies they need to deliver high quality patient care and achieve the best possible outcomes - while connecting healthcare professionals to the temporary engagements, contract assignments and permanent placement employment opportunities they desire.
Headquartered in metro Atlanta, we're powered by more than 2,600 associates and over 20,000 clinician providers covering all 50 U.S. states.
Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.
We're always looking to add new talent to our teams. We value diverse professionals at all levels and across multiple disciplines and areas of expertise, who have strong leadership skills, align with our culture, and are committed to excellence.
Continuous Care, a Jackson Healthcare family of companies, is looking for a dynamic, values-driven and tech-savvy training professional to join our team.
The Systems Administrator & Training Specialist will manage various software platforms and provide training to our associates on how to use these tools effectively. They will play a key role in ensuring that all stakeholders are confident and proficient in using the systems essential to our business. This role combines software platforms and systems expertise with the ability to teach and support a non-technical audience.
ROLES & RESPONSIBILITIES:
Systems Management:
Oversee and manage the daily operation, troubleshooting, and maintenance of various systems (e.g., ATS, care coordination platform, scheduling software, etc.)
Monitor system performance and manage user accounts as needed.
Manage upgrades, vendor relationship, provisioning, application support, operational configuration, etc.
Technical Support:
Serve as the primary point of contact for system-related issues, resolving technical problems promptly to minimize disruptions.
Collaborate with vendors and service providers to address any external technical issues.
Training Development and Delivery:
Design, develop, and conduct training sessions (in-person or virtual) for associates on how to use various systems and software tools.
Create training materials, including user guides, video tutorials, and FAQs, to support ongoing learning.
Evaluate training effectiveness and adjust programs as necessary to meet associate needs.
Onboarding New Employees:
Provide technical orientation and training for new hires, ensuring they understand how to use systems effectively.
Documentation and SOPs:
Develop and maintain comprehensive documentation for system processes, protocols, and troubleshooting guidelines.
Establish best practices and create standard operating procedures (SOPs) for system use for various stakeholders.
System Integration:
Work with various teams to ensure smooth integration of new software or system upgrades into existing workflows.
Security and Compliance:
Implement and maintain data security protocols, including backup procedures and access control measures, to ensure the integrity and safety of company data.
Conduct job responsibilities in accordance with the Corporate Values and Culture.
QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:
Bachelor's degree; preferred.
3+ years of experience in systems administration and training.
Strong technical proficiency with software and systems administration (e.g., cloud-based platforms, collaboration tools like Microsoft Teams).
Experience delivering technical and software training to a non-technical audience.
Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts in a clear and accessible way.
KNOWLEDGE, SKILLS, AND ABILITIES:
Demonstrates respect with positive interpersonal skills with hospital staff, clients, managers, and associates.
Experience in a start up environment or with rapid growth companies.
Ability to troubleshoot, problem-solve, and maintain a proactive approach to managing systems.
Familiarity with cybersecurity best practice.
Ability to work independently in a fast-paced environment.
Demonstrates ability to drive results and produce outcomes.
TRAVEL REQUIREMENTS & WORKING CONDITIONS:
Onsite position in Alpharetta, GA campus
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
EEO Statement
Jackson Healthcare is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.