Technical Lead, ServiceNow at Crown Castle in Canonsburg, Pennsylvania

Job Description:

Position Title:  Technical Lead / Sr Software Engineer, ServiceNow (P4)

Company Summary:

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.   

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

Role:

As a Technical Lead / Sr Software Engineer, ServiceNow you will play a pivotal role in overseeing seamless and efficient service delivery for the development, deployment, and ongoing improvement of ServiceNow solutions, ensuring alignment with business objectives. Your responsibilities will encompass designing, configuring, and customizing ServiceNow modules to align with the company's service strategies. You will lead the implementation of complex workflows, automation, and integrations to optimize customer support, field service operations, and technical issue resolution. Your expertise will be vital in analyzing business requirements, translating them into technical solutions, and providing guidance on best practices.

Responsibilities:

• 
  Capability Leadership: Oversee the development, deployment, and ongoing improvement of ServiceNow solutions, ensuring alignment with business objectives.


• 
  Architect and Design Solutions: Design and implement scalable ServiceNow solutions working with solutions architect, leveraging best practices to ensure efficiency, security, and high performance.


• 
  Mentorship: Mentor and guide a team of developers, administrators, and analysts, to drive best practices in coding, configuration, and platform management.


• 
  Stakeholder Engagement: Collaborate with product manager and business stakeholders to understand requirements and translate them into functional and technical specifications.


• 
  Governance and Compliance: Ensure adherence to ServiceNow governance models, ITIL best practices, and company policies.


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  Continuous Improvement: Stay current with ServiceNow updates, new features, and integrations to continuously improve platform performance and user experience.
  

Expectations:

• Self-motivated individual who can handle ambiguous/undefined problems and think abstractly to deliver results and innovative solutions


• Ability to effectively articulate and document technical challenges and solutions to business users and other technical teams


• Develop compelling insights and logical arguments to influence others on technical direction or best practices


• Demonstrate curiosity and flexibility to diverse styles and perspectives that drive business outcomes


• Mentor team members and conduct periodic learning sessions


• Adapt to changing business goals or technical direction


• Collaborate across teams and departments to align ServiceNow functionality with business needs

Education/Certifications   

• Bachelor’s degree or higher or equivalent in Computer Science, Engineering, Information Systems, or related discipline


• ServiceNow certifications such as Certified Application Developer, Certified Implementation Specialist, or Certified System Administrator

Experience/Minimum Requirements  

• 8+ years’ experience with ServiceNow development and architecture


• 2+ years’ experience as a Technical Lead


• Experience in ServiceNow development and administration, with proficiency in ServiceNow modules like ITSM, FSM, CSM/TSM, and others.


• Experience developing custom applications, workflows, and automations within ServiceNow


• Integration experience between ServiceNow and third-party systems, tools, and data sources.


• Understand cloud-based architectures, with expertise in designing scalable ServiceNow solutions.


• Proficient in JavaScript and understands REST/SOAP APIs for integrations.


• Proficient with relational databases and scripting to manage data within ServiceNow.


• Write and maintain software code from front-end interfaces to back-end logic for applications, systems, or tools that access or retain all or some data related to customers, financial information, or personally identifiable information (PII). Subject to local and state eligibility, a pre-employment background check will be conducted for criminal convictions, including misdemeanors and felonies related to fraud or violence. A credit check may also be conducted. 


• Experience working in Agile environments, participating in or leading sprint planning and execution

Working Conditions: This is a remote role with the expectation of occasional on-site/in-person collaboration with teammates and stakeholders for moments that matter and may require up to 10-15% travel. 

The salary range offered for this position is $153,400 - $172,800.00 annually. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location.  Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year. 

Additional Information: Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Data & Digital

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