Customer Engagement Program Training Coordinator at Pfizer in Tampa, Florida

Job Description:

ROLE SUMMARY

 

The Customer Engagement Training Program Coordinator provides project management coordination and support to the Customer Engagement Training Team to plan and deliver World-Class Customer Engagement Training programs and projects to the commercial organization. Working closely with the team and internal and external cross-functional functions (i.e. agencies and vendors) , the role performs a variety of project management and coordination activities in assigned programs, projects and workstreams in support of Customer Engagement Training needs. The role is also responsible for working with the Team Lead(s) in managing training platform development, training program planning and execution, and meeting planning and implementation including agendas, logistics coordination, and output for meetings. The role is also responsible for coordinating budget management, PO, vendor management and external partners for the programs assigned.

 

The role requires strong analytical ability and project management skills, knowledge of business/finance analysis tools and methods, and proficiency with PPT, Excel and PO processes in both US and global settings.

 

ROLE RESPONSIBILITIES

 

Contract/Agreement and Budget Management

 

• Work with Legal and/or Contracts and Outsourcing, when needed, to develop and execute consultant agreements, service level agreements, program schedules, and Confidential Disclosure Agreements; performs invoice tracking, routing and approval, and supports other project management financial activities as needed.
• Develop financial forecasting for programs in coordination with central L&D financial and operational enablement teams
• Execute day-to-day budget activities - including PO creation, tracking and system maintenance
• Manage all activities related to CEP, FMC, Ariba, Engage, VYTIS
• Track and report performance of expense, meeting, and operating budgets related to projects and programs assigned
• Provide finance deadlines & milestones
• Manage accrual log & track invoice documentation

 

Customer Engagement Program (CEP) Management

 

• Own CEP program and project entries (Review contracts, SOWs, collaboration agreements, AE reporting)
• Align with legal during contract development
• Ensure that all requirements are met associated with POs
• Own all aspects of enabling, monitoring, closing, reporting, and auditing of CEP in alignment with project and program leads
• Monitor reporting and compliance associated with contracts to ensure exact alignment with CEP/VYTIS entry

 

Enterprise Meeting & Project Management:

 

• Provide support to the Team Lead(s) to coordinate internal and external meetings, programs, partnerships and activities
• Provide meeting management support including scheduling meetings, developing agendas, gathering and distributing meeting materials, producing meeting minutes, following up on action items, and storing all materials appropriately on the relevant SharePoint/Teams site
• Develop program or project plans, ensuring that all activities and resources are identified, are appropriately organized to deliver project objectives within desired budget, time and quality parameters.
• Identify and manage changes to the scope of the project or program as needed.
• Evaluate risks, issues, dependencies, and constraints associated with the projects and programs, and design mitigating solutions as needed.
• Develop and administer surveys in coordination with the project and experience design leads to facilitate Lessons Learned and Best Practice Meetings

 

Training Operations

 

• Manage team lead(s) calendar
• Conduct Internal and External meeting planning activities
• Make training related travel arrangements
• Manage and review expenses with finance contact
• Work closely with the Enablement Lead(s) to coordinate Master Calendars across BUs and teams for needed Customer Engagement Training programs and projects
• Actively participate in weekly team calls, organize agenda, and track actions where needed
• Develop presentation
• Develop and maintain SharePoint and Teams sites as necessary

 

Training Administration

 

• Work with assigned PX partner on new hire roster management
• Register new CFCs for training
• Assign required training activities as outlined in the training curricula
• Track training completion data
• Maintain and update training records and associated databases and reports
• Provide basic learner support for online learning platforms (LMS, PLA, MEL, etc)
• Support development and maintenance of exams in QMark
• Manually track completions as required
• Monitor the training logistics mailbox
• Provide basic troubleshooting for access issues to training infrastructure.

 

Training Logistics

 

• Manage learner communication before, during, and after courses
• Manage logistics and provide support for live classes including sourcing of space, facilities booking, meal planning, travel logistics, materials management, and expense tracking
• Support on site resources in live training activities
• Provide support on site as needed for large classes or training sessions

 

BASIC QUALIFICATIONS

 

• Applicant must have a HS Diploma (or Equivalent) and 6+ years of relevant experience
• A minimum of 5 years of experience in budget/expense management is required, with demonstrated history of staying on or under budget.
• Strong track record achieving and surpassing personal and team goals
• Proven record of implementing projects and process improvements with a continuous improvement mindset
• A track record of holding self and others accountable to meeting commitment, accepting responsibility for delivery against deadlines
• Demonstrated ability to manage change in ever changing environment
• Track record of taking initiative, working pro-actively, and pursuing new opportunities that benefit the organization
• Strong business acumen and demonstrated flexibility
• Excellent written and verbal communication skills
• Ability to navigate internal organization/processes, and balances the needs of different stakeholders

 

Technical Skills Requirements:

 

• Traditional analytical skills (analyzing data trends for use in reports to help guide decision making)
• Advanced Microsoft Office capabilities, particularly Excel, PowerPoint and Word
• Knowledge of various financial systems and financial reporting aspects (ePA3, Ariba & Taulia-accounts payable system)

 

The salary for this position ranges from $34.71 to $60.85 per hour. In addition, this position offers eligibility for overtime, weekend, holiday and other pay premiums depending on the work schedule and the Company's policies. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The US salary range provided applies only to the NY - Headquarters location.

 

• The hourly salary for this position in FL - Tampa is $23.76 to $39.59.

 

Other Job Details:

 

• Last Date to Apply for Job: October 17, 2024
• Work Location Assignment: On Premise 2.5-3 days a week
• Additional Locations: North America - Any Pfizer Site
• Eligible for employee referral bonus

 

The salary for this position ranges from $34.71 to $60.85 per hour. In addition, this position offers eligibility for overtime, weekend, holiday and other pay premiums depending on the work schedule and the Company's policies. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies only to the United States - New York - New York City location.

 

Relocation assistance may be available based on business needs and/or eligibility.

 

Sunshine Act

 

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

 

EEO & Employment Eligibility

 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

 

Administrative

 

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