Client Project Manager/Senior Client Project Manager at Millipore Corporation in Madison, Wisconsin

Job Description:

Work Location: Madison, Wisconsin
Shift: No
Department: LS-LS-DP4 SAC CPM, Madison/Verona & Sheboygan
Recruiter: Shelby Elizabeth Briggs



This information is for internals only. Please do not share outside of the organization.



The Global Client Project Management Team delivers best-in-class client experience by ensuring consistent execution across the site network. Client Project Managers cover the full project lifecycle, serve as single points of contact for their projects, and provide proactive, transparent, and aligned communication. Client Project Managers are responsible for invoicing and revenue recognition on their projects.



Your Role:



The Senior Client Project Manager is a customer facing position offering a world class experience for our customers. Your primary responsibility is to manage customer specific programs that deliver a complex integrated solution to drive sales revenue and growth in addition to customer satisfaction across sites in the global contract manufacturing organization. A successful Client PM works closely in partnership with Operations and Quality to ensure on time delivery to customers. The intent of this organizational framework is to ensure the strategic goals of the client and MilliporeSigma are aligned to achieve business objectives.


You will primarily be responsible for managing active pharmaceutical ingredients (APIs) that are utilized in antibody drug conjugate linkers and small molecule drug substances. These APIs utilize multiple assets within and outside of the MilliporeSigma organization. You are the single point of contact between MilliporeSigma's local teams and the customer. This position requires leadership, issue resolution, escalation, technical, coaching, and team-building skills along with demonstrated project management skills and an established track record of managing multiple strategic projects and solutions.


Key responsibilities include:

• Accountable for driving discussions and decisions while allowing for a client escalation pathway to senior leadership.


• Accountable to manage all customer contract manufacturing projects across program asset chain.


• Supports delivery of critical communication to customers


• Delivers controlled communication on major program related issues and/or strategic impact.


• Coordinates on-site meetings/visits.


• Drives and manages governance strategy for customer account.


• Drives delivery performance from operations including prioritization, escalation, and identification of bottlenecks, as well as providing solutions to deliver on financial commitments.


• Serves as a strategic account core team leader; responsible for coordination, Key Performance Metric tracking, and resulting actions.


• Manages revenue and evaluate gross margins on assigned projects.


• Identifies, develops, and executes process improvement solutions in close cooperation with customers, sales teams, and the overall MilliporeSigma organization.

Location: Madison, WI - onsite (Min 3X week)



Travel: < 10%; International and Domestic



Who You Are:



Minimum Qualifications:

• Bachelor's degree with minimum 5 years' experience in pharmaceutical, biotechnology, or life science industry


• Previous experience in operational, sales, marketing or project management roles


• Knowledge of cGMP and/or other relevant quality systems with strong evidence of collaborating in a matrix environment


• Sales and quality driven, strong motivator of people to drive toward desired results within a set timeframe

Preferred Qualifications:

• Global knowledge of MilliporeSigma's capabilities and understanding of various divisions and departments


• cGMP and/or other relevant quality systems with strong evidence of collaborating in a matrix environment.


• Sales and quality driven, strong motivator of people to drive toward desired results within a set timeframe.


• High level of creativity and innovation.


• Hands-on knowledge of Organic or Biochemical synthesis/purification and associated analytical techniques, including areas of API chemical process development and scale-up.


• Highly developed interpersonal, written and verbal skills, including the ability to give presentations and speak to large groups.


• Must be able to establish rapport with non-technical parts of the company.


• General financial knowledge and Business Acumen


• Excellent organizational, decision making and negotiation skills.


• Strong time management skills with the ability to prioritize tasks and ability to work under pressure.


• Thorough understanding of software tools such as Microsoft Office Suite, including SharePoint, and project management tools

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination. Apply Now