IT Technician at Urban Engineers, Inc. in Philadelphia, Pennsylvania

Job Description:

Job Details

Job Location: PHILADELPHIA - PHILADELPHIA, PA

Position Type: Full Time

Salary Range: Undisclosed

IT Technician

Urban Engineers is a dynamic and innovative organization dedicated to providing exceptional service and support to our clients. We are seeking a motivated and skilled IT Technician to join our team and help us maintain our high standards of customer satisfaction.

Job Summary

As an IT Technician, you will be the first point of contact for our users seeking technical assistance. Your role will involve troubleshooting hardware and software issues, providing solutions, and ensuring timely resolution of technical problems. You will collaborate with various departments to enhance user experience and contribute to a seamless technology environment.

Responsibilities

• Respond to user inquiries via phone, email, or in-person, providing prompt and effective technical support.
• Diagnose and resolve hardware and software issues for desktops, laptops, and mobile devices.
• Assist with installation, configuration, and maintenance of software applications and operating systems.
• Maintain accurate records of support requests, resolutions, and user interactions in our ticketing system.
• Collaborate with IT team members to identify and escalate complex issues as needed.
• Provide training and support to users on software applications, tools, and best practices.
• Assist in the development and implementation of IT policies and procedures.
• Participate in system upgrades, installations, and other IT projects as required.

Requirements :

• Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent experience will be considered.
• 3-5 years proven experience in a help desk or technical support role.
• Strong knowledge of Windows operating systems, as well as common software applications.
• Familiarity with networking concepts and troubleshooting.
• Excellent problem-solving skills and ability to work under pressure.
• Strong verbal and written communication skills, with a customer-focused attitude.
• Ability to work independently and collaboratively within a team.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• Flexible work arrangements.

Benefits of working at Urban:

• Medical/Prescription
• Dental
• Vision
• Life Insurance
• Short/Long Term Disability
• Flexible Spending Accounts
• 401K and company match
• Employee Stock Ownership Plan (ESOP)
• Vacation, Holiday, and Personal Days
• Tuition Reimbursement
• Professional Development
• Certification Bonus

Apply today!

Location(s): Philadelphia, PA | Hybrid - 3 to 4 days in the office

#LI-LH

About Urban:

Our culture is built around our people. Voted a Top Workplace in the Philadelphia region by our employees, we are committed to advancing careers and providing a foundation for professional growth. Urban offers a wide range of health, welfare, and financial benefits to our employees, as well as career development through our own Urban Training Institute, tuition assistance program, and certification incentives. Founded in 1960, Urban provides services for buildings, ports, transit, railroads, airports, bridges, and highways. We specialize in engineering design, environmental, planning, construction services, and program management. By providing innovation, technical excellence, and on-time performance, we create value for our Clients.

Equal Employment Opportunity/M/F/disability/protected veteran status
QualificationsUrban Engineers is a dynamic and innovative organization dedicated to providing exceptional service and support to our clients. We are seeking a motivated and skilled IT Technician to join our team and help us maintain our high standards of customer satisfaction.

Job Summary

As an IT Technician, you will be the first point of contact for our users seeking technical assistance. Your role will involve troubleshooting hardware and software issues, providing solutions, and ensuring timely resolution of technical problems. You will collaborate with various departments to enhance user experience and contribute to a seamless technology environment.

Responsibilities

• Respond to user inquiries via phone, email, or in-person, providing prompt and effective technical support.
• Diagnose and resolve hardware and software issues for desktops, laptops, and mobile devices.
• Assist with installation, configuration, and maintenance of software applications and operating systems.
• Maintain accurate records of support requests, resolutions, and user interactions in our ticketing system.
• Collaborate with IT team members to identify and escalate complex issues as needed.
• Provide training and support to users on software applications, tools, and best practices.
• Assist in the development and implementation of IT policies and procedures.
• Participate in system upgrades, installations, and other IT projects as required.

Requirements :

• Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent experience will be considered.
• 3-5 years proven experience in a help desk or technical support role.
• Strong knowledge of Windows operating systems, as well as common software applications.
• Familiarity with networking concepts and troubleshooting.
• Excellent problem-solving skills and ability to work under pressure.
• Strong verbal and written communication skills, with a customer-focused attitude.
• Ability to work independently and collaboratively within a team.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
• Flexible work arrangements.

Benefits of working at Urban:

• Medical/Prescription
• Dental
• Vision
• Life Insurance
• Short/Long Term Disability
• Flexible Spending Accounts
• 401K and company match
• Employee Stock Ownership Plan (ESOP)
• Vacation, Holiday, and Personal Days
• Tuition Reimbursement
• Professional Development
• Certification Bonus

Apply today!

Location(s): Philadelphia, PA | Hybrid - 3 to 4 days in the office

#LI-LH

About Urban:

Our culture is built around our people. Voted a Top Workplace in the Philadelphia region by our employees, we are committed to advancing careers and providing a foundation for professional growth. Urban offers a wide range of health, welfare, and financial benefits to our employees, as well as career development through our own Urban Training Institute, tuition assistance program, and certification incentives. Founded in 1960, Urban provides services for buildings, ports, transit, railroads, airports, bridges, and highways. We specialize in engineering design, environmental, planning, construction services, and program management. By providing innovation, technical excellence, and on-time performance, we create value for our Clients.

Equal Employment Opportunity/M/F/disability/protected veteran status