Lead Site Specialist at Thermo Fisher Scientific in Devens, Massachusetts

Job Description:

Work Schedule

Standard (Mon-Fri)



Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)



Job Description




About Thermo Fisher Scientific



Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands - Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services - offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com.



Position Summary:



Position that is focused primarily on the capture of complete and accurate instrument information to support Asset Management Services. This position will use the basic functionality of systems and applications such as: Inventory Capture database, Maximo, and the Microsoft Office suite of programs. The tools that will be employed would include various scanners and desktop computers. This position plays a critical role in supporting site initiatives to enhance client satisfaction, account profitability and retention. The ideal candidate will be a skilled communicator and effectively develop and maintain positive working relationships with the internal and external customers.




Location/Division Specific Information



Unity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations.


This position is based out of South San Francisco, CA.



Discover Impactful Work:



This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function include: product receiving, stocking, product disbursement, inventory delivery, and other basic inventory management activities - by applying the functionality of systems and applications such as ULS IM, and Microsoft Office.



A day in the Life:

• Works at a high level independently


• Coordinates with customers to schedule inventory of assets


• Analyzes varying reports to include: RAIL excel data, Power BI excel data, and expiring inventory


• Operates various Thermo Fisher Scientifics handheld devices that include: ULSscan & Inventory Management


• Follows well-defined procedures as outlined by Best Practices, SOPs & work instructions


• Take direction and communicates openly with Site Supervisors (and Team Lead) regarding daily duties. Makes decisions and uses available resources to meet customer requirements, independently


• Promotes personal growth and development by staying abreast of new policies and improvements


• Raise customer concerns and quickly identifies the course of action with a goal of first call resolution within established turnaround times


• Represents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively


• Ability to travel is required

Keys Responsibilities:

• Use inventory tools to collect asset data in laboratory environment


• Export and analyze data for data cleansing to prepare for submission


• Travel to multiple client locations as applicable to support account needs (>80%).


• Responsible for complete and accurate data input to Resource Center database.


• Develop and maintain positive and professional working relationships with clients and Thermo Fisher staff.


• Responsible for customer happiness and loyalty and overall asset data integrity and accuracy


• Develop action plans and tracking mechanisms to drive continuous improvement.


• Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools.


• Drive problem resolution at account as needed.


• Adhere to all Thermo Fisher and customer security and safety procedures.


• Support opportunities to identify and represent other Thermo Fisher products and services.


• Participate or lead PPI project teams as assigned to improve business performance.


• Assist site teams with escorting engineers to labs as needed.


• Other appropriate duties as assigned by Thermo Fisher management.

Education

• High school diploma or equivalent required


• Experience in a customer facing position


• Proficient in Microsoft Office (Excel, Word).


• Must display a high level of confidentiality for both the customer and Thermo Fisher Scientific


• Must maintain Thermo Fisher Scientifics 4I Values

Preferred Qualifications

• Experience in Life Sciences or Healthcare environment

Knowledge, Skills and Abilities:

• Build strong, professional client relationships.


• Team oriented


• Effective communication skills (both verbal and written).


• Excellent time management and ability to prioritize work based on business and client needs.


• Ability to make commitments, track and communicate progress, and follow through until completion.


• Self-starter


• Results oriented


• Physical/Environmental requirements:
  
  


• Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing.


• Level of Physical Requirements: Light to medium work.


• Level of Visual Acuity: Clerical, professional, administrative.


• Environmental Conditions: Inside environmental conditions (office, labs, hospitals, facilities) which consist of noise, and hazards.


• Required to travel by airplane and automobile for meetings and training as necessary.


• Interaction with Other Employees:
  
  


• Interactions will consist of face-to-face meetings, telephone, email, virtual meetings and presentations, as well as other electronic means as needed with sales, service/support personnel, operations, finance, management, cross-divisional personnel, and vendor representatives.

This position has not been approved for Relocation Assistance.



Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply Now