Analyst, Desktop Architecture at EPCO Corporate in Houston, Texas

Job Description:

Enterprise Products Partners L.P. is one of the largest publicly traded partnerships and a leading North American provider of midstream energy services to producers and consumers of natural gas, NGLs, crude oil, refined products and petrochemicals. Our services include: natural gas gathering, treating, processing, transportation and storage; NGL transportation, fractionation, storage and import and export terminals; crude oil gathering, transportation, storage and terminals; petrochemical and refined products transportation, storage and terminals; and a marine transportation business that operates primarily on the United States inland and Intracoastal Waterway systems. The partnership's assets include approximately 50,000 miles of pipelines; 260 million barrels of storage capacity for NGLs, crude oil, refined products and petrochemicals; and 14 billion cubic feet of natural gas storage capacity. The Desktop Architecture Analyst will be primarily responsible for Application Packaging and Workstation operating system/3rd party patching. In addition, 3rd tier technical workstation troubleshooting supporting our Desktop Support, Support Center, and Cyber Security groups is required. Key technical areas and tools: Configuration Manager, Intune, Autopilot, Application Packaging, Endpoint Automation, Workstation patching/3rd party patching, VMWare, ControlUp, Device driver updating, Ivanti. Other responsibilities include, but are not limited to:

• Perform application automation in the for form of application scripting, packaging, and virtualization.
• Application installation automation, documentation, testing, and reporting for applications.
• Meet with subject matter experts (SMEs) and Project Managers (PMs) to coordinate the automation and distribution of applications.
• Remediating applications which are found to be initially not compatible with Windows 11.
• Performing 3rd tier workstation support for IT personnel and the user community.
• Application documentation and testing.
• Performing training classes for IT personnel on new technologies and processes.
• This position will be the primary contact for issue escalation for Desktop Support, Support Center and Cyber Security.
• Collaborate with employees, application owners, software developers, and venders to address any escalated user issues.
• Experience and use transparency to build trust with team members to achieve technology objectives around Windows 11.
• Automate and deploy settings, software, and updates to multiple workstations across a distributed network.
• Directly troubleshoot issues and work on challenging IT related projects in a professional ethical organization.
• Manage the workflow process through completion of software installation automation.

The qualified candidate should meet the following qualifications:

• 5 days a week onsite at our facility in NW Houston.
• 1 to 4 years 2nd and 3rd tier application and workstation support experience with Windows client administration.
• Engineering or Petro-chemical industry experience is preferred.
• Degree in MIS, CS, CIS, Electrical Engineering, Telecommunications, Computer Engineering, or related technical degree is preferred.
• Experience supporting Dell and HP business class workstations.
• Recent endpoint focused certification is preferred.
• Write, use and test Powershell scripts for automation.
• CM/Intune/Admin Studio/Ivanti/App Deploy toolkit /MSIX package and patch deployment experience a plus.
• Active Directory experience with Users and Computer, security, group policy, and DFS-R.
• Good verbal and written communication skills and ability to share or train IT personnel on new technologies and processes.
• Able to multitask and work to deadlines.

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