Wells Fargo is seeking a Senior Operations Processor (Work Director) for Payment Operations .
In this role, you will:
Effectively manage workflow of production tasks efficiently to facilitate the site in meeting or exceeding performance standards
Proactively assist employees to meet or exceed productivity standards by collaborating with management to coach and drive efficiency through workflow and accountability using available resources
Provide fact-based, and direct feedback to employees and coach to behaviors that enhance client satisfaction, demonstrate professionalism, proper workflow handling, problem solving, eliminate repeat risk occurrences
Actively engage, by providing daily coaching, teaching and sharing knowledge to help employees understand and know where their resources are located and how they apply to their respective roles
Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Lockbox experience
Leadership skills including coaching, training, and mentoring
Ability to lead, train, and provide feedback to staff and corresponding managers
Experience meeting operational goals
Ability to achieve high production and quality standards
Ability to coordinate completion of multiple tasks and meet aggressive time frames
Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Strong quality review skills
10-key numerical data entry experience
Strong attention to detail and accuracy skills
Good verbal, written, and interpersonal communication skills
Job Expectations:
Capacity to work overtime, as required
Ability to lift 15 lbs
Ability to stand for long periods of time without getting tired
Schedule: Sun - Thurs 7:00AM - 3:45PM. This is an open-ended schedule with the start time and end time determined by workflow. Required overtime and holidays as needed.
Location: 2005 Market St. Philadelphia, PA 19103
Posting End Date: 14 Oct 2024 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.