Membership Coordinator - Salem Family YMCA at YMCA of Virginia's Blue Ridge in Salem, Virginia

Job Description:

Oversee the Membership staff and manage day-to-day operations of the Welcome Desk, including member interaction and engagement. Also responsible for assisting with Aquatics administration tasks.
ESSENTIAL FUNCTIONS
1. Maintain the Welcome Desk schedule and be responsible for coverage for absent Membership Representatives.
2. Recruits, develops, trains, and coaches Membership staff.
3. Oversee day to day operations of the Welcome Desk and correct any staff errors.
4. Daily maintains all computer files relating to membership.
5. Daily maintains all Welcome Desk and back-office record keeping systems.
6. Sets an example by adhering to the Welcome Desk Dress Policy standards when representing the YMCA at the front desk or at outside visits.
7. Assist the Senior Director, as needed, with planning, coordinating, implementing and attending membership related events, health fairs, or other similar functions.
8. Connect with community members and organizations to plan and implement monthly senior luncheons.
9. Other duties and responsibilities as assigned.

WORK ENVIRONMENT/PHYSICAL AND MENTAL DEMANDS
-Ability to effectively interpret and communicate information from one person or source to another
-Ability to work alone, or in a collaborative group environment, and meet daily deadlines
- Ability to guide and direct Membership Representatives
- Ability to work and multi-task in a hectic environment
- Ability to maintain a flexible schedule when necessary
- Ability to type proficiently and work on a computer
- Ability to sit, stand and walk for long periods of time
- Ability to occasionally lift and/or move up to 50 pounds
QUALIFICATIONS
- Possess Bachelors degree; or one to two years related experience and/or training; or equivalent combination of education and experience
- Working knowledge of Windows and MS Office operations
- Possess proficient ability and skills in word processing, data entry, various record keeping systems, bookkeeping, and basic mathematical skills
- Highly attentive to detail
- Ability to courteously respond to inquiries and complaints
- Exceptional customer service skills, Must be able to handle multiple priorities in a busy environment
WORK ENVIRONMENT & PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Stand; walk; sit; use hands to finger; handle or feel objects, tools or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, crawl, twist, bend; and talk to hear.
- Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds.

The YMCA of Virginias Blue Ridge is a Drug Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, political affiliation, age, genetic information, disability, or veteran status. If you value a culture of excellence, transparency, servant leadership, and accountability, please apply at ymcavbr.org.
Salary $44,000