Senior Director of Compliance & Risk at BH Management Services, LLC in Des Moines, Iowa

Job Description:

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off


• Medical/ Dental/ Vision


• 401(k) + company match


• Birthday Paid Day Off


• BH Gives Back (Paid Volunteer Time Off)


• 12 Paid Holidays


• BH Paid Leave


• Sabbatical


• Education Reimbursement


• Employee Assistance Program

**Hybrid options available for Des Moines, Iowa candidates**

Position Summary: Designs and develops programs, policies, and practices to ensure that the organization complies with federal, state, and local regulatory requirements. Manages the monitoring of business activities for compliance with applicable rules and regulations. Tracks relevant laws and regulations and directs staff to update operating manuals and procedural documents when regulations change. Prepares compliance status reports for internal management and regulatory agencies, as required. Assesses risk gaps within the company and assists in creating policies and procedures to protect against such risks. Exhibits strong commitment to the service needs of the internal and external customers and represents the company in a professional and courteous manner.  This position is the primary contact for HUD office, state and local compliance agencies.

Essential Job Functions:

• Analyze new and pending laws and regulations that could impact current practices in the property management industry.


• Develops a compliance risk assessment and implementation of necessary controls; assist in mitigation efforts.


• Responsible for ensuring that companywide property management policies and procedures comply with appropriate laws and regulations. 


• Provides day-to-day managing, resource support and mentoring to direct reports.


• Works across the organization to leverage expertise in establishing of risk metrics and reporting that describe key risk exposures and early warning indicators to be approved by, and used by, the executive leadership team.


• Conducts or directs the internal investigation of compliance issues for screening, tenant lease changes, and fees.


• Stays abreast of compliance standards, including recent guidelines from the DOJ, by completing a best practice review to ensure continued compliance.


• Ensures that HUD and all tax-exempt bond project first year project tenant files are 100% in compliance.

• Serves as primary contact for federal, state and local agencies and responds to internal and external inquiries about the company’s compliance programs.


• Manages the completion of audit, filing, and reporting activities related to compliance programs; Monitors, reviews and approves all responses for agency audit responses as required in a complete, timely and consistent manner.


• Ensures consistency in leasing forms and procedures (including tenant screening) across all properties, and compliance with applicable leasing laws.


• Ability to makes recommendations to leadership to improve processes and correct compliance deficiencies; identifies related training needs for property management staff.


• Oversees, schedules and participates in the annual audit processes; verifies compliance with Fair Housing Standards.

• Serve as subject matter expert providing statewide compliance and regulations research regarding compliance programs; incorporates into policies, procedures, and training; monitors and completes assigned certifications, reports, and documentation for tax credit projects.


• Other duties as assigned.

Minimum Qualifications/Skills:

• 12+ years of compliance or risk management experience


• 3+ years’ property management industry experience or similar experience


• Exceptional oral and written communications skills and proven attention to detail.


• Ability to create efficient and streamlined processes


• Ability to handle multiple projects and thrive in a fast-paced environment

Desired Qualifications/Skills:

• Juris Doctorate


• Bachelor’s Degree in Risk Management, Business or a related field is a plus


• Experience leading teams of risk engagements, projects or teams of professionals.


• Knowledge of onsite property management operational programs and services


• Strong knowledge of requirements for LIHTC and Project Based Section 8/Tax Credit residential properties


• Current Affordable Housing Compliance Certification


• Ability to work effectively with and individuals with diverse backgrounds and positions


• Process improvement, advisory and continuous learning mindset


• CRMP or similar certification is a plus


• Experience or knowledge of compliance management and GRC technologies

Work Schedule:  8am-5pm, Monday-Friday, or as needed to meet business needs.  

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.