Posted in General Business about 2 hours ago.
Type: Full-Time
Digital Services Support Manager
Location US-FL-Miami
ID 2024-2238
Category Customer Service/Support
Position Classification Hybrid
Overview
The Digital Services Support Manager oversees the delivery and management of digital and cash services, ensuring seamless operations and optimal customer experience.
Responsibilities
Manages the Digital Services support team, providing guidance and training as needed. Sets performance goals, conducts evaluations, and addresses any performance issues. This position is responsible for monitoring and analyzing the Digital Services department performance metrics to identify trends, opportunities, and areas for improvement. Oversees the addition of new business and personal account registrations, including managing both the initiation and in-process statuses. Monitors and manages the ATM/ITM cash flow to ensure optimal liquidity levels and minimize operational risks. Ensures the efficient functioning of the Digital Services department, including online banking support and ATM/ITM Fleet operations. Oversees the balancing of ATMs, and switch accounts. Investigates and resolves discrepancies in debit card transactions records and reporting. Assists account officers in establishing Treasury Management solutions for business customers. Provides on-site support for complex customer set-ups, as needed. This position is also responsible for implementing and maintaining effective operational controls to ensure compliance with bank procedures. Develops and implements policies and procedures to ensure compliance with internal controls and regulatory requirements. This role combines expertise in digital support with treasury management skills, and involves handling daily operations, balancing, and all G/L reconciliations.
Qualifications
Job Posting Locations
In this role you can work hybrid from Miami, Florida, United States
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