Banquet Server at Sonesta Hotels International Corporation in Washington, Washington DC

Job Description:

Job Description Summary

To provide efficient friendly customer service at all times and to maintain a clean, professional top quality Banquet experience for all guests.

Job Description

Key Job Functions

• Must have complete knowledge of service time, menu, and specials for each function assigned.


• Service every function according to Sonesta Service Standards.


• Always inquire if additional service is needed.


• Responsible for set-up and break down of tables in the meeting rooms according to BEOs and guests' requests.


• Responsible to learn about the VIPs in each function and their special needs.


• Complete all side duties as assigned.


• Must minimize breakage.


• Attend all designated staff meetings and training sessions.


• Perform all banquet side work as designated by the supervisor.


• Efficiently and properly perform all service standards.


• Attend to all needs of the guests during functions, paying special attention to diets or any special orders.


• Report to Supervisor any need for housekeeping and/or repairs of any equipment or function areas.


• Must be familiar with and adhere to all liquor liability laws.


• Must attend all designated pre-meal meetings.


• Responsible for setting up banquet area.


• Adhere to predefined drink service guidelines and responsible for beverage familiarization.


• Perform any other duties assigned by management.


• Maintain a neat and professional appearance.


• Maintain an awareness of liquor costs and minimize waste, which may raise them.


• Must be familiar with all policies related to liquor liability laws.


• Ability to open and close the shift assigned.


• Must serve all guests in consistent manner, using Sonesta Service Standards.


• Must be able to bus tables and re-set them as needed.


• Must know the function menu and be able to describe the items to guests.


• Must be able to resolve guests' issues and create an amazing experience.


• Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.


• Maintain an awareness of all functions, events and meetings taking place at any given time.


• Control heavy volume at pick times.


• Knowledge of hotel property.


• Inform the guest about buffets, hotel activities and community.


• Attend to and anticipate guest's needs.


• Greet guests. Anticipate guest's needs to create an amazing experience

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  Qualifications and Skills

  A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
  

  
  
  
  
  • Track record of delivering exceptional guest or client experience.
  
  
  • Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
  
  
  • Strong communication skills.
  
  
  • Appropriate professional appearance and demeanor.
  
  
  • Ability to handle cash, vouchers, coupons, and credit cards as needed.
  
  
  • Ability to bus and set-up tables throughout shift to expedite and improve services within restaurant.
  
  
  • Maintain clean surroundings
  
  
  • Follows Sonesta's grooming standards.
  
  
  • Occasional lifting up to 25 pounds.
  
  
  • Pushing supply carts.
  
  
  • Carrying trays.
  
  
  
  

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Additional Job Information/Anticipated

Pay Range

$11.00 per hour base pay; tips and gratuity offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.