Dir Technology HRSS at Medline Industries, Inc. in Northfield, Illinois

Job Description:

Job Summary

Job Description

The Director of HR Shared Services is responsible for the strategy, planning, and implementation of a best-in-class Global HR service delivery model leveraging high-impact HR shared services, including the HR Service Center, data entry functions, and a focus on employee support experience across all Medline entities. The Director creates the strategy, goals, and execution plan that enables business continuity, upholds standards, and creates efficiencies for HR processes while ensuring compliance with all federal, state, and other applicable regulatory agencies.

The position’s major responsibility is directing the day-to-day operations of level 1 and level 2 support for the Employees, Managers, and members of the HR function. The Director works closely with a variety of stakeholders and colleagues across Medline to build and foster trust-based collaborative relationships to promote the alignment, communication, coordination, and successful implementation of HR Shared Services.

- Creating and championing a culture of engagement where team members can do their best work and customers experience empathetic, professional, and knowledgeable support.

- Designing and delivering HR services ensuring end-to-end connection across HR

- Development of HR services blueprint and governance framework including intake and escalation model, service catalog, KPIs

- Creating HR knowledge/content and SOP for employee-facing services.

Being customer-obsessed in designing and delivering HR services for employees.

- Evaluating, developing, implementing, and modifying service delivery processes with governance across all internal stakeholders.

- Supporting the end-user to create an exceptional employee experience through application support, training, and standard work documentation.

- Building and enabling strategies to ensure continuous improvement, consolidation, and standardization for HR processes within the HRSS function.

- Developing strong relationships with HR Information Systems, vendors, consultants, business partners, and internal leadership to ensure best practices and to provide mutual support and partnership.

- Creating a culture of continuous improvement mindset resulting in improved processes and outcomes for the customer; and partner with stakeholders to develop a value stream approach.

Work Experience

Seven (7) + years of progressive HR leadership experience supporting the HR function with the ability to organize, strategize, and implement support for employees in a shared services function.  Experience driving major change/transformation initiatives in a highly-matrixed organization.

Knowledge / Skills / Abilities

• Excellent communication and interpersonal skills to include the ability to negotiate and resolve conflicts and build teams.


• Demonstrated creativity and flexibility.


• Ability to operate in high-pressure situations.


• Excellent organizational skills.


• Demonstrated innovative approach to problem resolution.


• Ability to work collaboratively across stakeholders and disciplines.


• Effective analytical ability to develop and analyze options, recommend solutions to and solve complex problems and issues.


• Effective organizational, planning, and project management abilities.


• Ability to function independently and deal with multiple, simultaneous projects.


• Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.


• Ability to demonstrate a commitment to quality and excellence.

Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.