Sr Consult, Change Management at Northern Trust in Chicago, Illinois

Job Description:

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

This role will support the Organizational Change Management ("OCM") capability. OCM refers to a set of communication, training, and stakeholder engagement activities to identify changes in people, processes, and technology necessary to prepare the firm to be able to implement the change into its BAU environment effectively and sustainably.

OCM supports implementation of initiatives by focusing on an integrated approach to the people side of change. Through the execution of numerous activities, OCM's efforts drive faster organizational readiness, acceptance, and adoption of large change programs. Adequately supporting Northern Trust partners throughout a change allows for greater utilization of new processes, systems, and organizational structures.

The key responsibilities of the role include:

• Apply a structured change management approach and methodology for the people-side change across multiple change initiatives.


• Work directly with sponsors/business owners of the change; understand goals for the change and help translate them into impacts to the organization.


• Assess stakeholder change impacts and provide leadership in development of strategy and plans for sponsorship, engagement, training, and communications.


• Develop change communication plan, leveraging a wide range of internal communications channels and tactics to inform, educate, and engage Northern Trust partners.


• Lead and participate in the development of all related change activities/deliverables, ensuring clearly articulated messages that prepare and motivate partners for adopting the change, and resources that provide partners the knowledge and ability necessary to successfully adopt the implemented changes.


• Assess audience readiness for the change including identifying (people-related) risks and anticipated points of resistance.


• Define and measure success metrics and monitor change progress to track adoption, utilization and proficiency related to changes.


• Provide project management support for OCM activities including planning, tracking of key deliverables, ensuring timely delivery, and providing regular OCM status reporting to program stakeholders and leadership.


• Develop and utilize personas to understand stakeholders' journeys to drive partner connection.


• Influence, guide and coach other employees through the change management process.


• Partner and coordinate efforts with other change-related specialists, including communications, training, and human resources.

• Excellent communication and interpersonal skills. Excellent active listening skills.


• Ability to work collaboratively with others to complete high quality deliverables within tight timelines


• Ability to interact and effectively work with partners and leadership at all levels to understand and articulate needs, challenges, strategies and solutions; strong personal presence.


• Solid understanding of how people go through change and the change process. Experience with and knowledge of change management principles, methodologies and tools.


• Ability to interact with leadership and staff at all levels; strong personal presence.


• Ability to establish and maintain strong relationships.


• Strong proficiency with MS Office tools (Word, Powerpoint, Excel) is a necessity. Experience with collaboration tools (e.g., SharePoint, Teams, Viva Engage) strongly preferred, and familiarity with multi-media, design, and publishing tools a plus.


• Excellent organization and analytical skills required.


• Relentless attention to detail, high standards, and the ability to produce high quality deliverables.

The successful candidate will benefit from having:

• Financial Services industry and regulatory change experience, a plus

• Bachelor's Degree in Business, Business Administration, Organization Change, Organization Development, Communications, or related field (or equivalent years of experience, education and/or training).


• 10+ years of relevant work experience in business readiness, leading change management, functional training, organizational design, communications or organizational development, project leadership and/or management consulting:
  
  
  • Proven team leadership skills, proficient in providing feedback, support, development, and inspiration across a diverse team.
  
  
  • Demonstrated success leading change and communications for large, complex, transformational programs
  
  
  
  


• Understanding of program / project lifecycle and experience with project management processes and tools


• Prosci (or other) Change Management Certification strongly preferred


• Financial Services industry and regulatory change experience, a plus

  #Li-LK2, #LI-Hybrid

  
  

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.