Job Description:
BCforward is currently seeking a highly motivated Renewals Specialist Job for an opportunity in Coronado, CA location!
Position Title: Renewals
Specialist
Location: Coronado, CA
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12 Months
Job Type: Contract role -Onsite
Pay Range: $20/hr - $25/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Requirements:
- Salesforce
- Oracle
- Renewal oflifecycle
Job Description:
The Renewals Specialist role is responsible for owning and executing the renewal lifecycle with our current customer base. This position is responsible for increasing retention, minimizing churn, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business. The ability to create strategic partnerships with our customers and internal stakeholders, such as Sales and Customer Success is essential to be successful in this position. The Renewal Specialist is responsible for ensuring that our customers are set up for success while optimizing financial outcomes.
Essential Duties & Responsibilities
* Responsible for cultivating, influencing, and securing account renewals while protecting and enhancing customer trust.
* Execute all phases of the renewal process including account review, notifying the customer, quote creation, and executing win/win strategies to close the renewal.
* Partner and collaborate with internal resources such as Customer Success, Sales, Product Management, and Legal to develop renewal strategies for each customer based on data-driven decisions.
* Identify customer requirements early on, uncover roadblocks and demonstrate strong communication skills to drive the renewal to on-time closure.
* Adopt new initiatives and programs proactively.
* Monitor at-risk renewals/accounts and develop a plan of action.
* Meet or exceed quarterly and annual renewal goals.
* Prepare activity and forecast reports as requested.
Competencies
* Strong customer-service orientation and commitment to ensuring timely and quality solutions to customer issues.
* Proven success in managing customer relationships.
* Strong interpersonal skills and ability to excel in a team-oriented atmosphere.
* Project management skills and the ability to handle multiple projects simultaneously.
* Demonstrates accuracy and thoroughness while monitoring own work to ensure quality.
* Presents numerical data effectively.
* Exceptional analytical and problem-solving skills.
* Strong written and verbal communication skills to effectively interact and communicate with all organizational levels.
* Self-motivated, with high energy and an engaging level of enthusiasm.
* Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.
* Demonstrate the ability to develop and work on resources for internal and external customers.
Qualifications Required
* Strong knowledge of Salesforce and Oracle
* Associate's degree preferably majoring in Finance, Accounting, or Business, plus one to three years experience in customer support, service and/or management, accounts receivable or equivalent experience.
* Sales and/or customer service experience.
* Background with sales processes including quoting, billing, and contracts is a plus.
* Must have excellent written and verbal skills in order to move and communicate across functional groups and levels.
* Basic Project Management skills/experience is a must.
* Ability to develop ongoing improvements and processes to enhance team performance.
* Ability to interface with C-Level executives and owners.
* Background with sales processes including quoting, billing, and contracts is a plus.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords:
Renewal specialist
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Get job alerts by email.Sign up now!Join Our Talent Network!
Job Snapshot
Employee Type
Contractor
Location
Coronado, CA (Onsite)
Job Type
Engineering
Experience
Not Specified
Date Posted
10/09/2024
