Application Engineer
at RBC Bearings
in
Simpsonville,
South Carolina
Posted in Other about 4 hours ago.
Job Description:
Your responsibilities:
- Provide product and application-based technical customer support for IIOT Technologies customers via phone, email, chat, and video conferencing.
- Provide product selection and installation support and find creative solutions to customer issues.
- Drive product enhancements and improvements on sensor products, accessories, and their associated digital tools.
- Test sensor products and digital tool features before releases and create/update supporting documentation.
- Collaborate with other functional areas, including product management, R&D, and quality, to ensure overall alignment.
- Provide training to the DODGE salesforce and external customers on products and their proper applications.
- Create part numbers and establish and maintain BOM's.
- Support warranty and quality functions.
- Occasional travel as required. Travel to provide on-site customer support, including product training, installation support, and troubleshooting.
- Create, use, and maintain software programs to help facilitate customers' requests and make daily tasks more efficient.
Your background:
- Completed a mechanical engineering (or mechanical engineering technologies), Electrical engineering bachelor's degree program, Computer Science or related fields
- Must be currently authorized to work for Dodge Industrial in the US
- Focus on customer interaction and satisfaction
- Strong analytical skills with an emphasis on critical thinking, root cause analysis, and problem solving
- Attention to detail with a strong sense of ownership and responsibility
- Excellent written and verbal communication skills
- Collaborates well with others and is a good team player
- Entrepreneurial spirit with a passion for new and changing ideas
- Ability to adapt and multi-task based on departmental needs
Preferred:
- Fluent in Spanish
- Familiarity with basic mechanical concepts and systems
- Familiarity with IT infrastructure
- Familiarity with Android and iOS devices
- Basic programming experience with Visual Studio, Python, ASM, and Java
- Willingness to learn and adapt new skills
- Understanding/Experience in vibration analysis