Content Specialist, Sales & Service Enablement at Holman Enterprises in Mount Laurel, New Jersey

Job Description:

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.




The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.




ARI's Sales & Service Enablement Team (SSE) serves as an extension of sales and service, collaborating with leaders to operationalize success for prospect and customer-facing teams.




This role will create content, communications, and resources that helps to win, retain, and grow customer business, and enhance internal and external customer experiences, collaboratively working with stakeholders to create deliverables aligned with ARI's strategy and messaging methodology. This is currently a REMOTE opportunity.




Essential Functions

• Works collaboratively to develop content for ARI's sales and customer service teams that supports key business objectives, and shows consistency across ARI's customer journey.


• Outlines, researches, and composes a variety of engaging content, including (but not necessarily limited to) internal website content/communications (Pulse blogs, content library), infographics, webinars, videos, articles, and talk tracks.


• Maintains ARI's knowledge bases, including posting, organizing, maintaining, and optimizing content across platforms for accuracy and usability.


• Demonstrates ownership of assigned content development, applying a project management mindset to setting and enforcing touchpoints and deadlines. Follow up with identified stakeholders to ensure timely completion of associated deliverables.


• Applies branding and style guidelines along with best practices to deliver the right content in the right format; supports continuous improvement for ongoing refinement.


• Stays up-to-date on new and existing content tools and technology trends for content creation.


• Monitors key metrics and schedules regular reviews of the knowledgebase to identify areas that need to be updated / expanded.


• Performs research regarding the industry, competition, and macro trends to ensure content relevance.


• Exhibits consistent quality of work, including clear, concise and grammatically correct writing.


• Demonstrates ongoing proficiency in subject matter knowledge including ARI and Holman organization, products and services, sales & service process and strategy, as well as industry and competitive differentiation.


• Works with peers for ad-hoc support or opportunities for new or updated content.


• Supports all stages of the ARI sales & service process, departmental initiatives, and marketing efforts as needed.


• Serves as subject matter expert for Sales & Service Enablement processes, best practices, knowledgebase, and methodologies.


• Performs all other duties and special projects as assigned.

Education and/or Training

• Bachelor's degree in English, Journalism, Communications


• Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint


• Exceptional writing & communication skills

Relevant Work Experience:

• Proven skills in producing and editing proposal content within a complex business environment, minimum 3 years.


• Experienced in working in a collaborative environment, including leading exploratory kick off sessions, participating in key review meetings/final document review, content sign off and document production


• Experience with Upland Qvidian (or other RFP software) and Salesforce.com preferred.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.




At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance


• Vision Insurance


• Dental Insurance


• Life and Disability Insurance


• Flexible Spending and Health Savings Accounts


• Employee Assistance Program


• 401(k) plan with Company Match


• Paid Time Off (PTO)


• Paid Holidays, Bereavement, and Jury Duty


• Paid Pregnancy/Parental leave


• Paid Military Leave


• Tuition Reimbursement

Benefits:



Regular Full-Time


We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.



Click here for Washington State benefit information.



Temporary or Part-Time


In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.



Click here for Washington State benefit information.




Pay:



We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $56,400.00 - $81,775.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.



Equal Opportunity Employment and Accommodations:



Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply Now